Titan Company — SmartWatch - REflex

From: Sahil Paul
Sent: Monday, August 8, 2022 6:51 PM
To: Titan Smart Wearables . ; [protected]@titan.co.in; [protected]@titan.co.in
Cc: Customer Care Titan ; [protected]@titan.co.in
Subject: RE: Fastrack Reflex World - TKT-[protected] [ ref:_00D6F28vQQ._500C61n8nu:ref ]

Looks like you have not read previous emails related to this matter – here is the summary:
I am inserting my replies below in response to what you are saying:

From: Titan Smart Wearables .
Sent: Monday, August 8, 2022 2:56 AM
To: [protected]@hotmail.com
Subject: RE: Fastrack Reflex World - TKT-[protected] [ ref:_00D6F28vQQ._500C61n8nu:ref ]

Hi Sahil,

Thank You for reaching out to us.

It is very unfortunate to know from you that you are not able to use the Fastrack Reflex Play product in your country.
- It is very sad that your product packaging does not state that product cannot be activated outside India – I insist on speaking with a manager from your end.

Currently, our watches are not sold in your country as our app is not supported there.
- I was told that if I changed my location on my google account I will be able to download the app – sadly your app is limited to otp verifification by sms only – why not send otp by email also, like all banks and other good companies are doing in India? – I insist on speaking with a manager from your end.
-
Therefore, it is not possible for you to download the app and pair the watch with your phone.
- I disagree based on previous comment.

However, if you have purchased the watch from India or any other country where it is sold, you can still register using the mobile number of that particular country for registration, provided you are able to download the app.

As noted in previous emails, I bought the watch in India from your store in Nashik before flying out. Your system is not sending otp message on my Indian number while I am in India. Why not send the otp by email also?

Hope this information helps you.
No, your information does not help me. I insist on speaking with someone more responsible at your end.

Thanks and Regards
Titan Smart Desk.

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