[Resolved] Titan Company — tanishq fraud case | |
The tanishq brand value brings the trust in the customers to spend their money on the tanishq jewelry. But it will turn out to be a fraud brand shortly. I had a very bad experience with your golden harvest scheme. People at your store tell false statements and convince the customers to enroll in that but later once the scheme matures the rules eventually change from what was told earlier, which like really pissed me off. (When asked for proofs in the document for the rule changes - none of the staff had any answer to that). Despite all this i still believed in the brand value and made up my mind for another purchase at tanishq. Recently on my purchase at tanishq for diamond jewelry during the upto 20% offer period was around 3.5 lakhs and while i was billing and wanted to avail the hdfc 5000 cashback offer, i was introduced to a new rule that the card should be in my name then only the bill can be in my name. What # is this. But later when i went to some other tanishq showroom, there no such rule was applicable and i used my husband's hdfc card to pay the bill despite the bill was on my name. Are you guys fooling your customers. You guys really need to understand fact that there are better jewelers and costing way less than tanishq but people trust in you as a brand value. Shortly people will move out to other brands. This is a complete fraud case i want my 5000 rupees to be refunded. Was this information helpful? | |
Mar 2, 2019 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. Verified Support Jan 30, 2019 Titan Company Customer Care's response Dear Vernica, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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