[Resolved] Titan Company — the watch glass has fallen without using a single time

S

Santanu23

from Bhubaneshwar, Odisha

Address:

Kolkata, West Bengal, 700028

Hi. I am santanu biswas. [protected]
Ihave bought a titan watch model no. 1733kl03 on[protected] from baguiati kolkata titan world.
I tried to use it on[protected] and the glass of the watch just removed automatically without any reason and fallen on ground.
When today i have brought it to the same titan world showroom and requesting the representative to fix it and if the glass got scratch then change it, he simply denied. My question is if i have to face this bad quality fixing and customer support from the brand titan then there is no difference between titan with any local brand.
I expected the glass would be changed but just got the watch with rubber banding on it.
I am not happy at all. Bad bad bad service and arrogant behaviour.

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Mar 7, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Titan Company Customer Care's response Dear Santanu,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint is registered with our social care team on 04/02/2019 and the ticket number is as follows :[protected]. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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Comments

A

Aim of Science

from Chas, Jharkhand

Gold pended broken in part by part only in 4 month.
But show room does not taking responsible for defect in product after leaving the Counter. just like street shop.
very bad company, No any warranty of product.

Reply

A

Aim of Science

from Chas, Jharkhand

Gold pended broken in part by part only in 4 month.
But show room does not taking responsible for defect in product after leaving the Counter. just like street shop.
very bad company, No any warranty of product.

Reply

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