[Resolved] Titan Company — This is why you should never buy watches from Titan

Paris91

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600091
Website:	www.titan.co.in/shop-online/watches

Date of Purchase: April 2015
Showroom: TNagar Titan showroom, Chennai

Purchased a ceramic watch which costed Rs17000. After 3 days, the strap started to dismantle, so we returned the product to the showroom for fixing. After a week they called and informed that it is a failure model and we cannot fix it. Then they offered to purchase another watch. But for that same price range.

I was a bit skeptical to purchase any watch from Titan itself, but since 17000 is a big deal for me (may be not for titan), I purchased a Titan Edge (costed Rs18000). After 6-8 months the strap started to develop splits and by 1 year it got worn-out. So again got it to titan showroom (nanganallur one) for fixing (July 2016). They said the strap will cost me Rs4000 which I could hardly tolerate, but agreed anyway. Now today (17 September 2016), it's going to be 2 months and yet the showroom guy says it is in company for servicing.

Dear Titan guys, I know you will apologize here and explain how lovely you guys are and ask for my details in response to this comment, I am just here to let others know how bad of a brand Titan is.

Thanks in Advance.

Was this information helpful?

No (0)

Yes (0)

Oct 23, 2016

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Sep 17, 2016

Updated by Paris91 Update: Just went to the showroom, the guy told that this watch also cannot be fixed (these people cannot even change a strap). He said he could arrange for a coupon (near 14K) to buy another watch in Titan. I just came back really annoyed without saying anything. Titan, the worst kind of customer service.

Verified Support

Sep 22, 2016

Titan Company Customer Care's response Dear Paris,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number &email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve