[Resolved] Titan Company — titan combo watches running slow within two months of purchase. thrice repaired still not working and no co-operation from showroom

Sharon333

from Pune, Maharashtra

Address:

Pune, Maharashtra, 413102

On 6th november 2018, i bought combo watches from siddhi times, baramati (Pune, maharashtra) titan showroom as a gift to my mother and father for rs.14, 000. We were very happy that we have got the branded watches and satisfied with the looks/make; however, within 3 months both watches became slow.

We soon approached the same titan showroom to have a look and do the required setting. The showroom collected the watches and gave it back within a weeks time but the watches still ran slow. Then we approached the showroom second time and then third time but the watches are still not up to the mark. I am now really sure but it appears to be some mechanical issue which is not getting rectified/resolved.

We are really feeling very sad and not happy with the kind of services that we have got till now. I got these brand new watches for my parents on their wedding anniversary but as of now they are not of any use. The showroom staff is also not co-operative. This is really taking me on my nerves as i am working in pune now a days and it becomes really difficult to go to baramati just for these watches.

Can someone please guide/ help/ suggest me as to whom should i approach or what further steps i should take.

Any help or suggessions are much appreciated.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Sep 10, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2019

Titan Company Customer Care's response Dear Sharon,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve