[Resolved] Titan Company — titan edge watch battery not working and replacing not attended to after 3 weeks

Beena Panicker

from Mavelikara, Kerala

Website:

www.titanworld.com

Purchased titan edge watch model nf1044nl01 worth rs9995 from titan dealer popy pendulam alappuzha on 15082017 with much expectation. To my dismay the battery stopped and the strap started splitting in september2018. Given to the dealer on 21092018 and till now they informed that the battery is not supplied on their demand till date. This is not expected from a branded company like titan and to me as a customer who often buy watches from titan.
This is not the way to attend a customer. The service centre informed that the supply is from bglore and anything could be couriered in two days, this is serious lack of service from titan.

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Nov 16, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2018

Titan Company Customer Care's response Dear Beena,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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Comments

ashwini sunil palkar

from Nashik, Maharashtra

Exchange tha each nahi ho rahi he, shop owner bolata he warnati card par likhane ke bad wach exchange nahi ho gi

ashwini sunil palkar's reply, Oct 4, 2018

Titan raga

Tejash Parmar

from Bhanpuri, Chhattisgarh

I purchased a new wrist watch (INR 7995) for the titan show room.

when i purchased they are not informed the offer about the prdocut due to this i have loss my discount approx INR 800.

Showroom addressed.

4 Rich Time Avani Icon Near shalby hospital Haridarshan chokdi, Nava Naroda, Ahmedabad, Gujarat 382330