[Resolved]  Titan Company — titan edge watch stopped working even after giving it 3 times for rectifying the issue and worst customer service experience at helios store

Address:	560050
Website:	[email protected]

I got the Titan Edge watch model number 1575QCA31 in 2013 for my marriage at Helios MG Road Branch Bangalore, I had no issues till last year and I had to change only the battery, suddenly the needles was so free that it was movable when tapped on the 🤚. 2 months back I took it to Helios showroom which is in Ashoka Pillar Jaynagar branch to get it checked. The service advisor said there is known issue and will be rectified and took 30 days and it was delivered, again after a week the watch suddenly stopped for no reason and visited back and again they took 15. days and said it’s rectified and issue will not come back and promised me a replacement if repeated. Again from yesterday the watch stopped working and now all the concerned staff doing all the drama now asking for bill, warranty card and saying warrant is only for 2 years, we again need to send for service and will be charged. I just took back the watch and very very much pissed off with the service and reputation of Titan and thinking is that we being customer need to invest 13-14 thousand rupees on a Titan watch and use it only for 2 years and then throw it. I definitely have negative thoughts about the brand and would escalate the same in social media if required and try to change the impression of people on this Particular Brand

Sorry for being rude
Do understand the situation and kindly do the needful

Regards
Prasad Rao [protected]