[Resolved] Titan Company — Titan Obaku. NB9415SL01 no strap available

Swami Saravanam

from Mumbai, Maharashtra

Address:

400067

I had purchased Titan Obaku. NB9415SL01 I want to change the watch strap.. but there is no stock available in Mumbai
I nearly visited 5 world of Titan and more than 40 Titan authorized dealer... They are saying that company have stopped the manufacturing this product. How can I get rid of that either I want my strap changed or else I want 70% on my money back. The cost of the watch was 7800...

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May 20, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

Titan Company Customer Care's response Dear Swami,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we

always strive to make things right for our customers. We apologize for the difficulty you

have faced and we want to reach out to you. Could you please share your contact

number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal,

and we go the extra mile to ensure our customers are happy. In case you wish to talk

with our Care team, please call on[protected].

Sincerely,

Steve