[Resolved] Titan Company — titan raga watch keeps breaking

catnip43

from Delhi, Delhi

Address:

560066

Hi, i bought a titan raga watch from amazon on 4th march 2018. After a couple of weeks the lock broke which i got fixed from the titan store, then after couple of weeks the strap broke, i again got it fixed, now the strap has again broken, its not even been a complete year and the watch has broken 4 times. Is there any replacement policy because i cant keep getting it fixed as the titan store is too far away to go there every couple of weeks.

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Feb 23, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Titan Company Customer Care's response Dear Sir/Ma'm,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Verified Support

Jan 19, 2019

Titan Company Customer Care's response Dear customer,

Steve here from the Customer Relations team. Always here to help!

Thank you for sharing your contact details.

Kindly visit the nearest store, deposit the watch and share us the copy of CCAF (customer acknowledgement form) provided by the service center to [protected]@titan.co.in.

So that we can check and do the needful.

Regards.
Steve

Jan 19, 2019

Updated by catnip43 Hi
I can't open this page kindly send the form so that I can update and if I could get a replacement for the same watch then I would bother going to the store. Kindly confirm that

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from Chennai, Tamil Nadu

Good variety of products display. Great offer available too.But Most idiotic billing staff. he is not bothered about customers or their business.Too much time for billing Please dont visit this showroom

Titan Company Customer Care's response, Jan 19, 2019

Verified Support

Dear Nithinraj,

Steve here from the Customer Relations team. Always here to help!

We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we want to reach out to you.

Please share us the name and location of showroom which was visited. So that we can make sure that this won't happen again.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.

Sincerely,
Steve