[Resolved]  Titan Company — Titan skin perfume (raw / verge)

Address:

Chennai, Tamil Nadu, 600027

Month ago, I had purchased a titan skin perfume raw as well as verge from titan outlet at south city. It was working perfectly fine until it nearly reached the halfway, the spray system stopped working and am not able to use it. The scenario had occurred continuously. For past two months, i had purchased three perfumes from the same outlet ( 2 Raw and 1 Verge) and i faced the problem in all the three perfumes.

I am so craze about perfumes that i purchased the titan skin raw perfume on the first day it got released in Bangalore. I haven't such faced such problems before, but these days am facing it regularly.

I tried to reach the manager of the outlet where i bought it to register a complaint, the manager's response was so awful that he claims that "I don't know how to use perfume" instead of registering the complaint and forwarding it to the concerned department. This made feel so bad that it made me to decide to never go for Titan perfumes. This is not the actual way to handle a customer and no one can handle a customer in such a harsh manner. Later, the manager tried to convince me that he would replace the perfume for the last time and he would never to that again instead of rectifying the issue at the back end. I had already submitted the perfumes to the manager for investigation and again the new perfume which i purchased it faces the same issue. I had been repeatedly facing this issue.

I am so sorry to say this that i would never choose titan perfume once again.

Kindly convey this information to the concerned department to take necessary action and investigate on this issue before customers reach out for the same issue.

Thanks & Regards,
Kiran