[Resolved] Titan Company — titan sonata poor quality watch belt

Abhay Nikale

from Noida, Uttar Pradesh

Address:

Mumbai City, Maharashtra, 400081

Customercare

Dear team,

I have purchased titan - sonata watch nk77004pp01 - hsn code 9102 from mulund w wot - jai shiv shakti bulding, nehru road, mulund w showroom. But after 3 to 4 days found watch belt pin removed during watch in hand. So tried to fix by nearest dealer and again next day found belt pin removed. So visited mulund w showroom - wot where showroom manager told that belt is not in warrently so will have to pay 600 rupees approx. So escalated call to titan customer care where guided and helped me to submit watch in another nearest showroom. So went to wot - thane showroom where requested to submit watch and informed me that 280 rupees will have to pay due to respective part is not under warrenty. So submitted watch on 9th aug. 2108. After follow up with titan customer care received call on 23 rd aug. 2018 that watch repair part is available so visited on 24th aug. 2018 afternoon in thane showroom and collected new belt with 280 rupees paid.

But on same day belt pin removed from watch so again visited wot - thane showroom on 25th aug. 2018 evening and requested to provide alternate solution or replace with another watch in that same range. That time wot - lady executive informed me that i will change belt pin and in future if found same problem then will try for alternate solution.

On 25th aug. 2018 my self found titan - sonata watch belt pin again removed. Now till me how many times i will have to visit titan showroom for my watch to get repair even after escalated to provide alternate solution. I think this watch belt pin is not strong.

My humble request to provide solution as i am very old user of titan from 15 yrs but unfortunately will have to say that i am not satisfied with this product.

Kindly revt back asap as i have waited almost one 25 days but couldn't use this product properly due to poor quality of this watch.

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Oct 5, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2018

Titan Company Customer Care's response Dear Abhay,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve