[Resolved] Titan Company — titan sonata poor watch belt pin quality

Abhay Nikale

from Noida, Uttar Pradesh

Address:

Mumbai City, Maharashtra, 400081

To titan,

Dear team,

With reference to complaint no ; ticket id: [protected] received call from wot - thane showroom on 28th aug. 2018 that your new belt is arrived so collect from showroom which i have denied. Because already mentioned in above mail i want alternate solution like replace with another titan - sonata watch because first time as per your policy paid 280 rupees on 24th aug. 2108 due to no warrenty on watch belt. Then same day evening again belt pin removed so visited on 25th aug. 2018 in wot - thane showroom and again one lady executive changed with another pin and assured that if again same problem arise will provide alternate solution via titan. Next day 26th aug. 2018 again found same problem - loose belt pin. So visited on 27th aug. 2018 and clearly mentioned that i want refund my money due to poor quality watch or replacement of another watch for which paid amount.

If your product is not up to the mark then how you expect customer should use faulty product? I am titan user from more than 15 yrs. And entirely family are using titan watches but didn't find such type of problem.

I request you to replace another watch - same amount or will go for prize watch or refund my money as visited titan showroom almost 4 to 5 times - mulund once where given belt price 600 rupees and in thane showroom 4 times where supported nicely.

Expecting positive response asap or will have to approach consumer forum.. Already escalated complaint in titan - consumer complaint site.

Regards,

Abhay nikale

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Oct 14, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2018

Titan Company Customer Care's response Dear Abhay,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center/help desk team on 27/08/2018 and the ticket number is as follows :[protected]. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve