Titan Company — Titan voucher redemption

Address:

Titan Company Limited, CIN: L74999TZ1984PLC001456 `INTEGRITY' #193, Veerasandra, Electronic City P.O., Off Hosur Main Rd, Bangalore-560100 Karnataka

Dear all,

I live overseas and travel back to India 1-2 times a year, and on each visit I go to the Titan Eyeplus showroom in my home town to have my eyes checked and new lenses fitted or additional sets bought, as required.

On a recent visit, I placed an order for a new set of lenses for Rs 31K and made a down-payment of Rs 1k. For the remaining amount I bought vouchers on Amazon (as I have done once before), but when I sent those over to the salesman at Titan EyePlus I was informed that the vouchers were only usable for watches, and not eyewear- it seems they were World of Titan vouchers and not Titsn eye+ vouchers!

I have since tried to contact Amazon, Titan customer care and the Titan Eyeplus showroom staff, and Qwikcilver, but am unable to find a resolution. Amazon says the purchase can’t be refunded, Titan says the voucher usability can’t be changed, and Titan Eyeplus says they will not accept these vouchers- meanwhile Qwickcilver says the T&C of the vouhers must be followed!

I do hope that someone will uphold the high standards of consumer care and consumer protection that is now becoming the norm in India.

Details can be provided when required.

Incidentally, for a layperson, or the average customer, Titan is an umbrella brand and the purchaser of these vouchers would expect them to work at all Titan stores. Also, the watch and eyewear product have a common store- in the city I made the purchase, eyewear is to the left of the store and on the right are watches- they share a common security guard and store front.

Needless to say, there will be many learning experiences here, on clarity in marketing, empathy in customer resolution, and better disclosures, but most of all (for me) to always beware, as even the best can have a bad day.

But I remain hopeful that the various big brands involved will uphold the brand values they espouse, and undo the wrong.

Regards