[Resolved] Titan Company — Titan watch | |||||
(Ajeetkumar Mulchand Singh) would like to complain about the faulty watch and poor service provided by titan people. Related details are given below. Details of the product Model No :- 1537KM03 Bill No :- 13/09/2012 Dealers seal:-5061 However My concern is regarding my watch was in stable condition, its just stopped working few days ago, When I went to titan service centre Dadar, mumbai They asked me 3 weeks of time and bill amount of Rs. 550 Service Bill details Bill no :-JO[protected] Date :-10/07/2016 Variant:-N1537km01 I Received a call yesterday i.e. 19 July 2016 from titan service center regarding my watch that it cannot be repaired and offering me a voucher of Rs.2500 Now I am surprised, my watch costed around 16000 at the time of purchase and was a valuable possession and it was brought because of the brand of titan. Now I am disappointed that titan could not repair a watch which has been manufactured by titan itself. if service quality and product quality of this much costly product which was free from scratch and any impact, can not be assured, then I have my apprehension about Goodwill of Titan brand itself. After the mail I got the response on 21 July that they are looking into it and will revert shortly. However after that there is no communication, even after reminder also. Now I am frustrated, I would like to take legal action against the Titan company Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. | |||||
 1 Comment | |||||
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve