[Resolved] Titan Company — Titan watch xylys model | |||
I have purchased a Titan Watch XYLYS model No. 9212 SDA, the strap of the watch is torn, so I wanted to change it. I searched for the strap in many Titan Showrooms in chennai, and to my utter dismay I came to know that the watch has to be given to any of the Titan Shwroom, s and in turn they will send the watch to Bangalore and then get the strap from there, which will take atleast 45 days. I am terribly disappointed that to get a strap I should have to wait for 45 days!!! A company of repute liek Titan, why not they make things simpler for the customers. My complaint may be taken up on priority basis, need ful done at the right time Was this information helpful? | |||
Apr 21, 2017 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. Verified Support Mar 20, 2017 Titan Company Customer Care's response Dear Rajendiran, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |||
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Comments
If i changed my ladies watche battery in sivakasi titan showroome totale bill amount is RS 152 (battery cost isRs 52 but the service charge RS80 )Show room persone say all over indian sevicecharge same service is very high bill no 1795 date 21/03/2017
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