[Resolved] Titan Company — titan wrist watch model 2598saa

$$saravanakumar

from Coimbatore, Tamil Nadu

Address:

Hosur, 635109

I have purchased a woman watche (Model 2598saa) just before two months exactly dt on 26.05.2019, in hosur with a valid warranty certificate. It was noted that the strap got damaged and unable to use the watch currently. When we approach the main service centre at hosur they were not taken my complaint, and said we are not response for strap damage.
Q: 1. Every watch must have some minimum life time even its not coverd in your warranty, may i know the life time of this strap? Which is specified during manufacture.
Q:2 i hope all material used to assemble wrist watches is subjected to quality check/inspection, including any special test required as per your international /indian standard for for leather, buckle or any other material. If agree can i get the report?

Q:3 customer purchasing the watches titten because of brand name & quality, if not taken care this may be slowly gives bad impression of your trade mark. Can you do the needful.

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Aug 24, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2019

Titan Company Customer Care's response Dear Saravanakumar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve