Titan Company — Titan wrist watch NP95141WM01

Address:

WORLD OF TITAN, 5 SHIVALIK ARCADE, ANANDNAGAR, NR AUDA GARDEN, AHMEDABAD 380015

Hi,

I have purchased your defective wrist watch model no NP95141WM01 on 28.07.2022
after use of two day its glass was fallen somewhere and my wife did note aware about this

Today at 01.08.2022 I visited your showroom from where I have purchased your defective product for replacement, your showroom staff without proper checking & listening to me behaved rudely and denied to taken back and blamed that it was damaged by my side

they also told me to glass not available and replacement cost will be Rs 300, and 15 days time will be taka to repair.
as a three days of product purchase I do not want your defective product and want my refund back as it cost is almost 5355.00 INR

pls note I have left the product at your showroom and told them that I do not want your defective product
your store manager was also not available at both the time (today and the day of purchase)

as a genuine customer of titan since many years kindly look into the matter and initiate the refund of the product.
also note that the service from your staff was not accepted at any cost and I will never ever step into your showroom for any new purchase in future.

copy of invoice is attached for your ready reference.

thks