[Resolved]  Titan Company — titan wrist watch- water ingress into casing but

Dear Members,

I had purchased TITAN watch in Feb2019 and in Aug2019 the watch has got water ingress due to light rain however watch is water resistance guaranteed for 50M.
I had been to service center and escalated to customer care also and demanded for new watch after investigating the complaint for which they are extending for refurbishment only.I have completely as I am not interested to wear refurbished watch after paying Rs5K odd.
Titan showroom people are telling the story of watch can be replaced only withing 15days from date of purchase. They should understand that no one puts watches in water after buying just to check the quality. Company should understand this very clearly.
Me and my entire family are using TITAN group watches of atleast 12-15 no but this the only one watch faced issue with. Even cheaper watches than the complained watch is working fine without any such issues but not this.
If this is the case why should we trust brand and pay premium for the brand.
If any damage or any handling issues in watches and if these are reasons for water ingress it could have been pointed towards me but its completely manufacturing defect. If they repair I don't know what exactly they do inside and may pretend that it has been replaced with new mechanism but it can't be believed and always it is risk.
Pls do check and replace the watch.

Regards,
Vinay
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Ticket Id-[protected]