Titan Company — vellore katpadi road worst service

Address:

Katpadi, Vellore, Tamil Nadu, 632007

I bought a titan watch around 4000 in 2014. Its a nice watch and i used it rarely. The leather strap was torn some days back and since i didn't wanted to be replaced by cheap ones, went to your titan center @ marupadi road vellore. It posted me rs.875/- and u replaced since i wanted my watch yo look good.

Coming to this, the glass of the watch was broken on 05/01/2020 and the same day i went that center and gave it for repair. They said it will be ready soon. They called me after a week and showed the watch. To my shock the watch was soo ugly and the finishing was soo # that the glass was not fixed properly and scratches all around the black dial and it looked disgusted. The employees there was blinking at each other. No one was explaining what happened. I asked them to fix that and that said that was their fault and will fix that in 2 days.

Again after 7 days i went to collect my watch. Again a big shock the scratches were not there (Don't know how) but the glass was fixed unprofessionally and didn't fit in rim and my watch was messed up. They said they will fix in another day and give. Till now i have no calls from them.

My complaint is how can a brand like titan have such unskilled personals in fixing a glass. Evn a street side watch repair person would have given me better results. The way the behave when i tell my concerns are really disgusting. Such unprofessional manners i found there. When asked in the complaint mechanism and whom to complaint they didn't even opened their mouth. They gave some one mr. Kalai mobile number, whom when i tried didn't pick my call.

Think titan is not intrested in customer complaints and satisfaction despite of billing them more.

I need my watch in a clean condition. If not replace the body shell free of cost. We are paying more for your products and parts. We cannot afford for the mistakes made by your employees.

U need a reply in this and a solution. I can't wait for more than a month for my glass replacement.

Also pls train ur staffs to speak with customers in a professional way with proper answers.

My job number is jo [protected].
Cluster gclsq.

Thanks
G senthil
[protected]