[Resolved] Titan Company — watch repair made it useless

Pournami C

from Kollam, Kerala

Address:

World Of Titan, Beach Rd, Quilon, 691014

I had complained about my Titan Octane watch about a month ago. My name is Amith. They even tried to resolve it. They took my watch away from me for a month. Only one of its needles was loose(had fallen loose because of bad and low quality repair) before my repairs. Now after its repairs, three of its hands have broke. WHAT IS THIS TITAN WATCHES PVT LTD? You steal money from people to completely destroy it? If my complaint is not resolved within a week, I am going to file a case against you all! This is my second complaint. Aren't you ashamed of this? I EXPECT A QUICK RESPONSE FROM YOU.

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May 27, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Titan Company Customer Care's response Dear Pournami,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve