| Address: | BHOPAL | | Website: | www.titan.co.in |
I have purchased a titan edge watch model no nn1595ql01
dated[protected] of worth more than 8-9ooo rupees from titan showroom at DB city mall Bhopal with a warranty card of 2 years.
Further, during this year's 2022 rains in the month of June-July my watch suddenly stopped working, as it was under warranty we went for its service. First, they told us to deposit the watch to another outlet of titan at RoshanPura, Bhopal, once we reached RoshanPura outlet they took almost 1 hour to check and consult inside and then come up with a thing that you have used your wrist watch during swimming and we can't do free service as these parts are not covered under warranty it will cost you INR 8000 or above so better you return back this, we offer you extra 20% offer so that you may buy new watch then it will costs you less.
Now, my complaint is
as I haven't used this watch during swimming as I don't know how to swim, they themselves assumed it and concluded the same.
Further being in the warranty they are charging me almost equal to the price I paid for the new one, and smartly suggesting offers to buy a new one as their service is priced highly.
Why do I need to pay for any of the options above mentioned as it is under warranty?
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