| Address: | Sree Ayyappan agencies, Pattom,Trivandrum |
Low quality lenses provided. Harassment by staff
I had purchased my Titan eye plus frame and lens from Sree Ayyappan agencies, Pattom, Trivandrum on 29/08/2022.
I purchased the best quality lens and frame and the total bill cost me Rs 10798/. I was assured of scratch resistant coating on the lens.
But the lens started showing scratches right in the middle of the central portion of vision. Now it is giving me severe eye strain.
I approached the showroom Sree Ayyappan agencies, Pattom, Trivandrum where the manager Mr Anish was extremely rude to me and also harrased me saying it is solely because of my mishandling of the lens.
I have been a Titan Eye Plus customer since 7 years and also have used other brands of lenses. But I have not gotten scratches so easily.
I need a replacement of the lens since I am sure I have been provided with poor quality lens. I have also been harassed by Titan eye plus staff in Sree Ayyappan agencies, Pattom, Trivandrum.
Take this issue very seriously and provide me with a solution as soon as possible.
my contact: +91 [protected]
+91 [protected]
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