Titan Eye Plus — Not giving discount against a valid coupon code

Address:Titan Eye Plus, Anna Nagar, Chennai

I ordered 2 pairs of lenses at Titan Eye Plus shop at Anna Nagar, Chennai on 27Nov2022 for Rs 57, 799. I was given a receipt for this advance amount. For one pair I was given a 10% discount and nothing for the other pair. the delivery is only on 02Dec. After reaching home I found an earlier message from Titan that I am eligible for 20% discount on lenses with a coupon code till 30Nov2022. When I approached the shop, they simply refused to give the eligible discount. I am losing Rs 7, 079 because of this attitude from Titan.
I need this discount.
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Someone called from Titan and started to lecture that even when the final invoice and product not delivered they will not accept discount coupons.
This is the last time I will ever purchase a product from Titan and will dissuade all my friends and relatives as well social media contacts to boycott Titan
Thanks to Titan for taking my complaint seriously. I got the additional 10% discount per the discount coupon.
Thank for resolving, highly appreciated

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    Titan Eye Plus, Anna Nagar, Chennai
    India
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