[Resolved]  Titan — My Fast track watch got rusted from bottom and hurting my hand.

Address:Chennai, Tamil Nadu

I feel bad to type this message to your team. I bought an fast track watch on 2014 and the watch have extended warranty period for 3 years . Now the watch is teared from the back portion of the watch and its rusted. Now the watch has started infecting my hand and painful to wear that watch. I am attaching the screen shot of the watch showing its rusting part . The cost of the watch is around 3000 Rs. I tried reaching your team but i failed to achieve that. I did not get any proper response from your side. Could you please help me in replacing the watch as i own the warranty and i have bill for the same.
Could you please get back to me for further details.
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Aug 7, 2021
Complaint marked as Resolved 
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Dear Neeraj Kumar S,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Neeraj Kumar S,

Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve
Dear Neeraj Kumar S,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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