[Resolved] Titan — Service under warranty period

Pooja Sureka

from Hojai, Assam

Address:

Tinsukia, Assam, 786125

I have purchased a titan raga watch on 12-11-15 from royal watch co. Tinsukia Assam.
I have given the watch for repaire of broken glass on[protected] but till today i have not received it back. The company was supposed to give it on 20 to 25 october. The shopkeeper misbehave with my mother when she ask for her watch. The titan customer care person is giving the dates.

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Dec 8, 2016

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2016

Titan Company Customer Care's response Dear Pooja,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers.

We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve