[Resolved] Titan — Titan Store representative are not responding properly. | |||
Dear Sir/Mam, I have a Titan watche model S492, i miss place his ring and glass, For repairing purposed i dropped my watch in gandhidham Titan Store on 4th of june but they didnt respond me properly after so long and strong follow up infact i have to do direct approched to them, They told me these watch is not serviced their parts are not availble in there scope. So in that case they will give Credit Note to me. But what i found they just simply bluff me by showing that the price of that watch is 2295/- only, But i want to share somthing with you the exact price of that watch is around in between 7 to 8 thousand . So i just request you please look into these matter. regards Himanshu Singh [protected]. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
watch was stooped 3rd time in 9 month
Dear sir/maim
i was purchased sonata watch in January. Still my watch in warranty period. But the major problem is since January to till my watch was stooped 3rd time. I live in ahmedabad and i was purchased this watch from tohfa watch titan, relief road, ahmedabad. While i was visited for this complaint the service person told me you should pay for battery change. And my simple question to you. Just describe me. You always say and write on banner. India's no.1 watch brand. So how can you say ? Just simply describe me. Why are you broken trust of customer ? This type of service and quality is break my trust and i feel now. I loss my 1400 rupees. My number is [protected]. Please contact me and solve my complaint as soon as possible. Now i am not interested and not a believe on sonata watch. Please refund my money if possible. I used your poor quality watch maximum 4 to 5 time max. And if not possible then replace my watch. Reply me as soon as possible.
i also complaint on 26 October, then not reply, then after i complaint on 29 October yet no reply then again i complaint via email on 30 October yet not reply.
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Dear sir/maim
i was purchased sonata watch in January. Still my watch in warranty period. But the major problem is since January to till my watch was stooped 3rd time. I live in ahmedabad and i was purchased this watch from tohfa watch titan, relief road, ahmedabad. While i was visited for this complaint the service person told me you should pay for battery change. And my simple question to you. Just describe me. You always say and write on banner. India's no.1 watch brand. So how can you say ? Just simply describe me. Why are you broken trust of customer ? This type of service and quality is break my trust and i feel now. I loss my 1400 rupees. My number is [protected]. Please contact me and solve my complaint as soon as possible. Now i am not interested and not a believe on sonata watch. Please refund my money if possible. I used your poor quality watch maximum 4 to 5 time max. And if not possible then replace my watch. Reply me as soon as possible.
i also complaint on 26 October, then not reply, then after i complaint on 29 October yet no reply then again i complaint via email on 30 October yet not reply.
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve