[Resolved]  Titan Watch — Black ceramic womens watch REPEATED STRAP BREAKAGE

Address:	600017
Website:	www.titanwatchesusa.com

I had purchased a black ceramic women’s watch from titan purple collection in the tambram titan showroom. The strap of the watch detached at one end so I went to the tambaram titan showroom for help but they refused to help me and sent me to the T.nagar titan showroom for service. They also initially did not accept my complaint after continuous pleading they took the watch and told they will repair it for me. After a month I went to receive my watch they said we do not have spare parts for this model so they gave a voucher for the price of my watch. I had been foolish enough to buy the same watch again as I liked the model, and the same issue repeated again the watch strap detached from one end. I went back to the T.nagar showroom to get it rectified they initially refused to help me later they accepted and did some temporary work and got it fixed. After a week again my strap got detached from one end. This time they told me to write a mail to customer care. Please help as this is a very costly watch and there is a problem with this model.