[Resolved] Titan — Watch model no:NC1541NL01 (Sell of Defective watch and service delay)

himansu1402

from Delhi, Delhi

Address:

Sundargarh, Odisha

A TITAN watch model No NC1541NL01 purchased on 19/12/2013 worth Rs. 7985 and the watch stopped working with in four months and deposited for servicing on Dated 10/04/2014 vide Customer acknowledgement form E0461B145 dated: 10/04/2014 and assuring the date of delivery 16/04/2014 but still today there is no response and the watch is not delivered till now. Delay in servicing : 77 Days and counting... Cost of Watch : Rs.8000.00 approx No response and not reffering any help from the company outlet HIMANSU SATAPATHY FE-03 NIT CAMPUS, ROURKELA SUNDERGARH, ODISHA PIN:769008 Mob: [protected]

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Aug 14, 2020

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

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Titan Company Customer Care

from Pune, Maharashtra

Verified Support

Dear Himansu Satapathy,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve