| Address: | Hyderabad, Andhra Pradesh |
Dear Sir I am shaik rahim basha from allagadda, )kurnool dist) I am Titan customer since last year. I had bought a Titan watch on 10/08/2013 MODEL NO.2400yM01, from No 6-3-11, Amrutha Mall, Somajiguda X Road, Rajeev Circle, Raj Bhavan Road, Somajiguda, Hyderabad, 500082
In warranty period
1. From the day 2 it was not working
2. I had taken to same service center o after 3 months they checked and change the battery next
3. From the day 2 it was not working
4. Again I had depoisted it in the monthof feb 2014 they had kept for 15 days and given without the seconds string
5. Next I had visit the service center for seconds string they had place an old one in my watch
6. From the day 2 it was not working
7. Next I had deposited the watch on 10/08/2014 they had charged 310 rs for services and parts in estimation billls
• Actually from the day one it was not working properly I had visited 4 times to their service center every time they shows it was working please do the need full
. Need the replacement for my watch.
As this time if it not works properly I go to the consumer court for filing a case
As I had negative of allagadda every times I travel to hyderabad for this watch services only distances is around 400 kms this watch was gift to my wife on marriage day
thanks
rahim basha
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve