Titan Watch — Strap is not available

vidyasagar pawar

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411021

Hello, i purchase titan Watch Model 9166NL02 two years before for almost 7000/-INR. now my watch strap is damaged i want to purchase new strap for same model. but Titan show room/service center JM Road pune says. company has stop this model and Strap is not available in market/company. fit another strap.
in this i raise a complaint titan ([protected]) also but i dint receive any feed back.
if i fit another strap its not look good.
so suggest before purchase from TITAN please ask shall we get support or not other wise it is diffuclt to get required accessories.

Best regards
VIDYASAGAR PAWAR

+1 photos

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Titan Company Customer Care

from Pune, Maharashtra

Verified Support

Dear Vidyasagar Pawar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our help desk team on 04/03/2016 and the ticket number is as follows :1107684. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve