[Resolved] Titan Watches — Sub Standard Product

perikr

from Mumbai, Maharashtra

Address:	530017
Website:	[email protected]

Dear Sir

Please find below mentioned communication had with Titan:-

With lot of agony I am bringing to your kind notice the following:-
As suggested by your executive over phone to day I went to TITAN service center to collect my watch and requested them to provide the service voucher along with the watch, but they refused my request to give the same and I have tried to meet the head of the service center but he was too busy...hence I could not escalate the same to him and came back without collecting my watch.

As informed through my earlier mail since the purchase this was 4th time that I have given the watch to repair . I strongly believe that it is a manufacturing defect.Hence request you to look in to the matter and do the needful

Regards
Kameswara Rao. Peri
[protected]

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Dec 18, 2016

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2016

Titan Company Customer Care's response Dear Kameswara Rao,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve