[Resolved]  Titan — wrist watch 4052PM01

Address:Kolkata, West Bengal

I am really upset from fastrack. I have purchased a wrist watch 4052PM01 three years ago and now its strap has been broken and unrepairable. Its strap is not even available in market. I have searched whole titan showrooms in city at Kolkata. Why do you manufacture such a thing if you cannot provide service. We are not expect that services from "TITAN". With Regards' Santanu Mitra (+91-[protected])
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Aug 7, 2021
Complaint marked as Resolved 
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Dear santanu001,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve
Dear santanu001,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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