TNSTC — Accident settlement

On 22 Nov 2021 at about 8 am near kanniyur service road towards salem direction TNSTC Bus Reg no TN 33 N 3220 hit my car while the aforesaid bus overtaking from left side of the road and take a quick right turn. My car was damaged in the front portion including bumper.
As the bus was full of passengers and morning peak hours, not to disturb public the driver promised me that he will repair my car at his own cost and give me a mobile number for contact. At the same time I rang up and had few words. He disclosed himself as Mr. Sharavanan. But he was wearing the name plate of Mr arumugham. On enquiry he replied his name was misplaced and on a hurry he worn the aforesaid name plate.
Later after half an hour I rang him and he was not responding/saying wrong number. In the evening same day I rang him and the response was same.

It was very embarrassing to me that an employee of a reputed govt organisation was cheating me.

I humbly request to take up this issue seriously that the image of your good organisation should not hamper due to such petty issues.

An early reply was expected

Thanking you