TNSTC — bus timing of 17H/10H -Reg.

Address:

Hyderabad, Andhra Pradesh

The timings of bus-17H/10W from Waverock to ECIL, during peak evening hours is very poor, not even a single bus approaching the Jubliee Hills Check post or Venkatagiri bus stop during 6:30PM to 8:00PM. Passengers who have obtained metro luxury bus passes are forced to travel in ordinary services due to non availability of metro luxury buses during evening hours particularly between 6:30PM and 8:00PM. Many passengers are complaining to the conductors and drivers about this problem, but there are not bothered and giving irrelevant answers. The bus services after 9:00 PM (approaching back to back 3 in a row) in this route are travelling with minimal passengers, thus leading to revenue loss to RTC. I, on behalf of whole passengers request you to please sort out this issue and request you to please provide sufficient metro luxury bus services in this route for safe and comfort of passengers. Also, there is severe ambiguity on the route of this bus (17H/10W -from Kondapur to ECIL). The Bus is supposed to travel along Jubliee hills check post (through Chirenjeevi eye and blood bank), but due to metro rail construction works in the city the bus is taking different route, thus, bypassing Jubliee hills check post bus stop and approaching Venkatagiri bus stop(next stop of Jubliee Hills bus stop) directly.So, passengers who are supposed to board this service near Jubliee hills check post are unaware of this route leading to confusion and missing this bus service. For last 1 week, the bus is taking another route, travelling through Panjagutta (which is totally new route) while the same bus travelling form ECIL to Kondapur(return journey) is sticking to old route. There is no clear idea to passengers about the route of this bus. Neither the driver nor the conductor giving us proper instructions regarding the route and timings of this bus service.They(conductors) are replying as"some buses will approach Vekatagiri and some buses will travel through Panjagutta" .So, the Passengers of Jubliee hills check post bus stop are totally unaware of the bus stop. They are travelling in ordinary service because of this confusion even though they have obtained bus passes. In above regards, I request you to please look into the matter and give the passengers proper instructions and service regarding metro luxury buses. I once again request you to increase the bus service during evening hours so that passengers can utilize this service which further lead to increase in revenue for RTC.