[Resolved]  TNSTC — irregular timing and not allowing to board on bus even after reservation

Address:Chennai, Tamil Nadu

This Friday(8/14/2014) I had to face several issues when i travelled a round trip from chennai to vellore and vice versa. I booked a AC VOLVO bus at 2pm from CHENNAI to VELLORE and a return bus from VELLORE to CHENNAI at 6PM. (I had to pick some one from there and return on the same day).Below is what happened Though the schedule departure of the Bus 502 was 2pm from CHENNAI, I did NOT find any bus in that time(I was waiting at the bus stoppage from 1.30PM ) . The bus came around 2.45 PM and the conductor argued about that it is not the time to board the bus.I boarded this bus and I reached VELLORE around 5.30PM. I returned back to the bus terminus at 5.55 PM. I didn't see any bus . I asked the time keeper about the bus and he asked to me wait. I waited for 1.30 hrs. Finally 1 volvo bus(502) came, but the conductor asked us to board the next bus as they will not allow any reserved passengers. Then the next bus came after 10 mins and the conductor again argued that it is not 6 PM bus . When I checked time-keeper's copy of the bus timings, it had a bus(502 volvo) departing from VELLORE at 6pm . Inconvenience at it' best. I came before 6 PM at new vellore bus terminus, no bus was there, I waited for 1.30 hrs and the conductor was not allowing us to enter. After that They allowed me to board the bus after we argued for 30 mins. I reached chennai around 11.45. In the middle it started raining and the place where i was sitting, water was leaking out and we became wet also. SO there is a list of all the issues I had to face: 1. Bus was not punctual. 2. Bus was not there at the scheduled time of departure when i had a reservation on that time 3. Rude behaviour of conductor. 4. Very bad infrastructure of the "AC VOLVO bus " ... ac knobs broken and it leaks when it rains... I am lodging this complaint because i don't expect it from TNSTC as its a reputed corporation
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Aug 14, 2020
Complaint marked as Resolved 
Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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    Tamil Nadu State Transport Corporation [TNSTC] Address
    Head Office, Thiruvalluvar House, Pallavan Salai, Chennai, Tamil Nadu, India - 600002
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