TNSTC — Very worst alternative process

Address:

Erode, Tamil Nadu

I booked a ticket from erode to Bangalore (22:30 time bus, seat no. 39) online booking website i.e. tnstc.in. Due to some person work unable to take ticket printout. Hence, in my smartphone i have logged in tnstc.in website and shown my booked ticket which will be same as hard copy(xerox) of print out. And i showed my original identity proof. But conductor and driver are not accepting this and they asked only printout. I asked, now time is 10:30 pm, no shop opened to take printout, what is the alternative? . For that driver replied, if you are not able to show ticket xerox, you can't travel or you take same seat no. but you need buy a new ticket. What is this alternative process, is this really a fair process. Instead of 1 rupee printout, I need to buy a full ticket. Finally one of the public person helped me, i.e. I took white paper and wrote one letter saying that "unable to take a printout". And taken sign from corporation officer. For this also, corporation employees misguided i.e. Go that side counter, this side counter. By the time bus started moving. I just running and taken the bus & shown that letter for travel. After that he is not spoken anything. As a consumer, my question : Why the ticket which i shown from their website(tnstc.in) not accepted along with my original ID proof. And very worst alternative process told by conductor& driver. As i know, in the website they mentioned, we need to show the ticket that it. Where as, only printout will be allowed like that nowhere mentioned. Hence, please take this as a serious issue and take action. At least process should be simplified. Means to be allowed any mode showing ticket according to the latest technology available. Thank you