ToduGift.com — harassing customers mentally | |||
I have ordered two gifts from this site. First time i use it when i was ordering they showed me they will delivered these items in 1-4 working days. I ordered this items on 4 august now its been 10 days but they didn't deliver the gifts.I tried to call them many times they don't give answers and I also tried to call courier services they also don't picking the phone. Now what should i do . Todugift.com company harrashing me mentally. I want to report a complaint against this company for not to delivering items on the given date and showing false information on website. Was this information helpful? | |||
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Greetings from todugift
We first of all apologize for inconvinience caused to you. Your order was already shipped via first flight courier and the tracking number is D[protected]. As per the status on first flight site they received the parcel on 7th Aug. But due to satellite location the parcel was delayed the delivery. We however are in constant touch with them regarding the parcel and will update you all the information as soon as possible. You ordered on 4th Aug and we dispatch it on 7th i.e within 3 days of order which is as per our SLA. However due to logistics problems the parcel got delayed. We apologize for the same. The image you attached is also showing the same which is due to delivery problems faced by first flight. We are constantly in touch with first flight persons. If your parcel will not be delivered by 18th August, your full money will be refunded back to your account.
Regards
ToduGift Customer Support