[Resolved] Togofogo.com / Upr eCommerce — faulty product as certified | |||
Faulty phone under certified tag I bought a phone moto x play and after using it for one week the real problems touch and ghost touch were visible and extremly irritating. When call the company they said they should be informed with 3 days of purchase and this software problem popped up late and its a faulty product when asked about seller information they denied to give and they denied to forward call to their manager also. I took a warranty policy to which they are asking to contact. If i didnt take a warranty policy and if 3 days pass after buying, it i would be responsible for all the phone problems as per conpany rukes. But how can they send a faulty product with a certified as a name??? Kindly replace the phone or refund. Order no to[protected] Imei no:[protected] [protected] Seller :askatech solutions Was this information helpful? | |||
Jan 16, 2018 Complaint marked as Resolved Togofogo.com / UPR eCommerce customer support has been notified about the posted complaint. Verified Support Dec 05, 2017 Togofogo.com / UPR eCommerce Customer Care's response Dear Customer, Sorry to inconvenienced to you. We offer Three Days window (from delivered date) to our valued customers to return a product under the following events and receive a refund/replacement. Return Policy Link: https://www.togofogo.com/returnpolicy and as per Togofogo customer care we have already diverted to warranty bazaar. As per your order you received one year warranty from warranty bazaar. Would request you to kindly contact to warranty bazaar customer you can contact to warranty bazaar customer care no. Warranty Bazaar Customer Care No[protected]:30AM to 6:30 PM) Mon to Sat For any other Togofogo related query kindly email us at [protected]@togofogo.com Team Togofogo Verified Support Dec 16, 2017 Togofogo.com / UPR eCommerce Customer Care's response Dear Customer, After diverted to warranty bazaar we have closed your complaint from Togofogo.com Team Togofogo | |||
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