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Togofogo.com / UPR eCommerce Complaints & Reviews

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3.7
Updated: Mar 30, 2024
Complaints 94
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69
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25
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Togofogo.com / UPR eCommerce reviews & complaints(94)

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S
Saikom
from Hyderabad, Andhra Pradesh
Mar 30, 2024
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I didn't receive the refund till now

Address: togofogo

I have ordered a Blackberry phone and cancelled it.I have paid the amount of around Rs.7k, This was in the year 2017.I called the customer care several times and they always said they've refunded the amount, it is 2024 but I never recieved a refund.They've given me a reference Id, I've taken it to the bank and bank said no amount is credited.I tried I tried the customer service and they never answered again.I am raising this compaint again...
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M
MOHIT HALDER
Sep 7, 2020
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asus rog phone 3

Ordered rog 3 on 2nd sep and paid through my credit card and it was expected to deliver on 7th sep but today it is 7th and still the phone is not packed. Contacted flipkart they told me that we need 72 hours to to call me with an result.
They will call me after 3 days then again it will take 10 days to deliver means i will already waste 1month.
My bank already charged me 300rs for using this card.
Wth is this flipkart.br...
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Pradeep Vpac
Sep 5, 2020
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For my phone it's not deliver

Address: Munishwara Nagar 2cross near Arjun grand apprement old mamgammapalya road bommanahalli BANGLORE 560068

I have booked oppo f1s mobil and i have paid 500rs for booking the date of booking is march 20 and i'm calling for u r employe is blocked my number*...
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S
Sonu birwar
May 18, 2020
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IPhone purchase

Address: Vpo gurana tehsil hansi distic hisar (hr)

Sir Maine iPhone 5s mobile togofogo company se order Kiya tha is phon me probalm h phon ko chalane per ye grm (hot) ho jata h or battery buckup to bilkul 1hour ka b nhi h or isme internet b connect nhi ho rha or na hi I'd bn rhi h m bhut din se company ko contact krne ki kosis Kr rha Hun but company se muje koi solutions Nhi mil rha plz help meee...
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A
Asmit Surve
May 4, 2020
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my product not delivered yet

Address: Aforeserve Technologies Private Limited B-21, Sector-8 Noida 201301 India For any query call on 9650002107

I made a mobile purchase from togofo website on march 21 by making online payments.2+ month have come yet mobile is not delivered. Delivery has been started from today, yet customer service says that the service is not operational and mobile is being sold on the website. I called 3 times, mailed them, then they picked up the call, i asked them to give their senior number, then they said what would they do? And he says, mail, then the phone...
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Danny Jobsingh
from Srivilliputhur, Tamil Nadu
Nov 7, 2019
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delete my togofogo account

Address: UPR eCommerce Private Limited F-1/5, Okhla, Industrial Area, Phase-1, New Delhi - 110020, Delhi, INDIA, New Delhi, Delhi, 110020

I called the customer care to delete my togofogo account and i have also created a ticket for the same (Tt[protected]).
On calling the representative he asked about the query and said he will respond in 5 mins as time went by i called again regarding the query and the representative said that 5 minutes hasn't passed by yet.
I dont know what or how to say to them to delete my account from their database.
Kindly help me...
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P
percious1122
from Barddhaman, West Bengal
Aug 31, 2019
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cheater

Address: New Delhi, Delhi, 110020

Dear sir / mam, my name is hamid khan.
I have purchased iphone 5 from togofogo.com
Order number : to[protected].
But they send me damage product... Network not working properly and touch screen not working properly and battery damage... I am trying contact to togofogo customer service but still not connected with customer service or representative... And also send a mail to customer care for replace my product but not...
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R
Raja Karkuvel
from Bhavani, Tamil Nadu
Jul 4, 2019
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togofogo wallet balance shows negative resolve my complaint... this company not favour for indian customers...

My togofogo register mobile number is [protected]
My togofogo account wallet balance is gone wrong
It's show minus balance plz check and resolve it
I will cancel three prepaid orders one is to[protected] for rs 5399
Second one is to[protected] for rs 500
Third one is to[protected] for rs 5399
I will cancel these three prepaid order... But my wallet balance gone wrong... Rectify my issue......
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R
Raja Karkuvel
from Bhavani, Tamil Nadu
Jun 24, 2019
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my togofogo account wallet balance goes wrong... it's show minus balance...

My togofogo register mobile number is [protected]
My togofogo account wallet balance is gone wrong
It's show minus balance plz check and resolve it
I will cancel three prepaid orders one is to[protected] for rs 5399
Second one is to[protected] for rs 500
Third one is to[protected] for rs 5399
I will cancel these three prepaid order... But my wallet balance gone wrong... Rectify my issue......
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G
gtikame
from Pune, Maharashtra
Jun 12, 2019
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received wrong product.

Address: new delhi, Bhopal, Madhya Pradesh, 110020

I purchased Iphone 6s order id is TO[protected], billing date 06 jun 2019, product received today i.e. on 11 june 2019. i got a different colored product, i am facing network problem and some quality issues. the product purchased under 3 days return policy. i contacted togofogo through mobile but they are not helping me. i also mailed them but they are not replying for the further steps. they have not generated the return link in my order...
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Y
yrahu999
from Anta, Rajasthan
Jun 8, 2019
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Resolved

display, touch issue, overheating and battery draining very fast

Address: UPR eCommerce Private Limited F-1/5, Okhla, Industrial Area, Phase-1, New Delhi - 110020, Delhi, INDIA, New Delhi, Delhi, 110020

Dear Team,

We have recived replaced order . But problem also persist in new replacement phone.
order ID: TO[protected]
Sub Order Number: TO[protected]-1152397

Problems are:-
1. Display and touchs are not working properly(video is attached).
2. Overheating problem.
3. Battery drains very fast.
4. In iphone 5S, we are not able to switch network technology, Only 3G is showing...
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R
Raja Karkuvel
from Bhavani, Tamil Nadu
Jun 5, 2019
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about refund

Order ID - TO[protected] and TO[protected] I will paid amount RS 500...my order was cancelled but my amount is still not refunded... refund my money otherwise close ur company and do some pig business...don't cheat Indian customers... Biggest fraud site ever seen in my life...This website is selling faulty mobiles guys don't buy anything from this site...Lots of fatty pigs are change the name and working in the company to loot money from Indian...
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R
Raja Karkuvel
from Bhavani, Tamil Nadu
May 31, 2019
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paid amount not refunded

Order id : to[protected]
Subject - paid amount not refunded...
I will paid 500 for pre booking... Seller cancel my order without giving proper information... Then my amount still not refunded over one and half months over... I want my money back to my amount... Customer care person not properly answered for my questions... He is ignored all time what i am telling... Very bad service from customer care person... All of time i...
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M
msprao81
from Bengaluru, Karnataka
May 29, 2019
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product not received

Address: Bangalore, Karnataka, 560020

Dear sir/madam,
I have ordered a one plus mobile from togofogo.com on 7th may 2019 with sub-order no: to[protected]-1154239 and its 29th while am posting the compliant no information as to when i will receive the order. None of them will receive the call and they are hardly bothered to answer to emails sent twice during this period. As per your page the order has been shipped already on 12th of may and its 29th of may 2019, no information...
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Y
yrahu999
from Anta, Rajasthan
May 15, 2019
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display, touch issue & wrong colors received

Address: UPR eCommerce Private Limited F-1/5, Okhla, Industrial Area, Phase-1, New Delhi - 110020, Delhi, INDIA, New Delhi, Delhi, 110020

Hi Team,
We have recived your order, But Product Having some isuues
order ID: TO[protected]
Sub Order Number: TO[protected]-1152397
1. We have ordered Space Grey Color but i recived Gold Color Phone.
2. Display having issue, display looks yellow color in all corner.
3. I recived only Chargng adaptor, Not recived Charging Cable & earphone, So how can be charge my phone without Charging Cable.
4....
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S
sauravruhi
from Noida, Uttar Pradesh
Apr 26, 2019
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item not delivered

I had ordered refurbished apple i phone 5 16 gb on 17 the april on prepaid basis via order no. To[protected]-1152093
From 19th april onwards, i was getting message that the item has been shipped but till now there is no trace of the item. I called twice on the helpline no. But they always say there was some dispute with the courier co. It has been resolved now and you will get the delivey in net two three days....
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R
Raja Karkuvel
from Bhavani, Tamil Nadu
Apr 25, 2019
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I want refund status for cancel my order on togofogo

Address: 625503

Order id - to[protected] i will cancel my order on 16.04.2019 still not refunded... How many days to get my refund amount... Please share the refund request status and refund request number...

This company is fraud company don't buy anything from this site...Again I purchase one product using wallet money...the order is cancelled without giving any proper information...my money is not refunded since 1 and half month over......
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S
shravanshibu
from Kanchipuram, Tamil Nadu
Mar 30, 2019
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laptop not delivered

Address: UPR eCommerce Private Limited,F-1/5, Okhla, Industrial Area, Phase-1, New Delhi, Delhi, 110020

I bought a laptop by prepayment on 6th of march but not yet delivered. When we call customer care number no proper response, when i tell my register number itself they are disconnecting the call. And i several mails to either refund or deliver the product no response from any one. They looted my money.
And need to inform everyone that not to purchase from this website....
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M
maildebjyotidas
from Bengaluru, Karnataka
Jan 21, 2019
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damaged product sent

Address: 560068
Website: Togofogo.com

Order id : to[protected]
Order placed on : 25 sep 2018 15:31:08:327
Payment type : prepaid (Rs. 35, 319)

Product : apple iphone 7 256 gb multicolor (Box opened)

I bought the iphone 7 256 gb, from togofogo.com on 26th september 2018. It was an "box opened" order.
According to togofogo.com "box opened" means, "box opened products are absolutely new and in perfect working condition. The seals...
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S
SURIA NARAYANAN
from New Delhi, Delhi
Jan 5, 2019
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certified refurbished iphone

Address: 641011
Website: Togofogo

I ordered a certified refurbished iphone mobile through togofogo without finger print sensor but i received a totally defective product with lot of physical and software problems like front camera not working, gone blank again and again forcing to restart, very poor battery backup as it was not at all usable product. But i received that on 27-dec-2018 and returned on 30th dec. As they accept my request after verification of video proofs through...
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