Togofogo.com / UPR eCommerce Complaints & Reviews

I have ordered a Blackberry phone and cancelled it.I have paid the amount of around Rs.7k, This was in the year 2017.I called the customer care several times and they always said they've refunded the amount, it is 2024 but I never recieved a refund.They've given me a reference Id, I've taken it to the bank and bank said no amount is credited.I tried I tried the customer service and they never answered again.I am raising this compaint again today cause I suddenly remembered that these people scammed me of Rs.7k which is not a less amount.I would appreciate the company if they could resolve the problem and issue a refund atleast now.

Ordered rog 3 on 2nd sep and paid through my credit card and it was expected to deliver on 7th sep but today it is 7th and still the phone is not packed. Contacted flipkart they told me that we need 72 hours to to call me with an result.
They will call me after 3 days then again it will take 10 days to deliver means i will already waste 1month.
My bank already charged me 300rs for using this card.
Wth is this flipkart.
Seller is truenet commerce

I have booked oppo f1s mobil and i have paid 500rs for booking the date of booking is march 20 and i'm calling for u r employe is blocked my number*

Sir Maine iPhone 5s mobile togofogo company se order Kiya tha is phon me probalm h phon ko chalane per ye grm (hot) ho jata h or battery buckup to bilkul 1hour ka b nhi h or isme internet b connect nhi ho rha or na hi I'd bn rhi h m bhut din se company ko contact krne ki kosis Kr rha Hun but company se muje koi solutions Nhi mil rha plz help meee

I made a mobile purchase from togofo website on march 21 by making online payments.2+ month have come yet mobile is not delivered. Delivery has been started from today, yet customer service says that the service is not operational and mobile is being sold on the website. I called 3 times, mailed them, then they picked up the call, i asked them to give their senior number, then they said what would they do? And he says, mail, then the phone is cut off, this is customer service? Please look into it.

I called the customer care to delete my togofogo account and i have also created a ticket for the same (Tt[protected]).
On calling the representative he asked about the query and said he will respond in 5 mins as time went by i called again regarding the query and the representative said that 5 minutes hasn't passed by yet.
I dont know what or how to say to them to delete my account from their database.
Kindly help me through it.

Dear sir / mam, my name is hamid khan.
I have purchased iphone 5 from togofogo.com
Order number : to[protected].
But they send me damage product... Network not working properly and touch screen not working properly and battery damage... I am trying contact to togofogo customer service but still not connected with customer service or representative... And also send a mail to customer care for replace my product but not responding my mail... So i request you take action for this types of company...

My togofogo register mobile number is [protected]
My togofogo account wallet balance is gone wrong
It's show minus balance plz check and resolve it
I will cancel three prepaid orders one is to[protected] for rs 5399
Second one is to[protected] for rs 500
Third one is to[protected] for rs 5399
I will cancel these three prepaid order... But my wallet balance gone wrong... Rectify my issue...

My togofogo register mobile number is [protected]
My togofogo account wallet balance is gone wrong
It's show minus balance plz check and resolve it
I will cancel three prepaid orders one is to[protected] for rs 5399
Second one is to[protected] for rs 500
Third one is to[protected] for rs 5399
I will cancel these three prepaid order... But my wallet balance gone wrong... Rectify my issue...

I purchased Iphone 6s order id is TO[protected], billing date 06 jun 2019, product received today i.e. on 11 june 2019. i got a different colored product, i am facing network problem and some quality issues. the product purchased under 3 days return policy. i contacted togofogo through mobile but they are not helping me. i also mailed them but they are not replying for the further steps. they have not generated the return link in my order section, updated the order as delivered. they are trying to pass the 3 days. please help.

Dear Team,

We have recived replaced order . But problem also persist in new replacement phone.
order ID: TO[protected]
Sub Order Number: TO[protected]-1152397

Problems are:-
1. Display and touchs are not working properly(video is attached).
2. Overheating problem.
3. Battery drains very fast.
4. In iphone 5S, we are not able to switch network technology, Only 3G is showing in the place 2G/3G/LTE.(Image are attached)

Its my humble request to you, Please pick up your product & refund My Money.

Please do needfull team.

Thanks & Regards,
Rahul Yadav
Email:[protected]@gmail.com
Cell Num:- [protected]

Order ID - TO[protected] and TO[protected] I will paid amount RS 500...my order was cancelled but my amount is still not refunded... refund my money otherwise close ur company and do some pig business...don't cheat Indian customers... Biggest fraud site ever seen in my life...This website is selling faulty mobiles guys don't buy anything from this site...Lots of fatty pigs are change the name and working in the company to loot money from Indian customers...Don't buy anything from unauthorized website like Togofogo...this company steals lots of Indian customers amount...

Order id : to[protected]
Subject - paid amount not refunded...
I will paid 500 for pre booking... Seller cancel my order without giving proper information... Then my amount still not refunded over one and half months over... I want my money back to my amount... Customer care person not properly answered for my questions... He is ignored all time what i am telling... Very bad service from customer care person... All of time i will call customer care only one person can answer name ashish very dangerous man ashish and this togofogo company... Plz change the name as dubakur company... It's just suitable for ur company... I want my 500 rs...

Dear sir/madam,
I have ordered a one plus mobile from togofogo.com on 7th may 2019 with sub-order no: to[protected]-1154239 and its 29th while am posting the compliant no information as to when i will receive the order. None of them will receive the call and they are hardly bothered to answer to emails sent twice during this period. As per your page the order has been shipped already on 12th of may and its 29th of may 2019, no information at all about the proceedings. Also the docket number is an wrong one. There is no place to cancel the order as well, please get my money refunded and do the needful.
With thousands of complaints against them and no spine to address the valuable customer issues, its better to ban this fraudulent site and avoid people in future to go through this hardship from their hard earned money.

Please do the needful.

Thanks,
Madhusudan. P
Email:[protected]@gmail.com

Hi Team,
We have recived your order, But Product Having some isuues
order ID: TO[protected]
Sub Order Number: TO[protected]-1152397
1. We have ordered Space Grey Color but i recived Gold Color Phone.
2. Display having issue, display looks yellow color in all corner.
3. I recived only Chargng adaptor, Not recived Charging Cable & earphone, So how can be charge my phone without Charging Cable.
4. Touch is not working properly.

So many mails are send to Togofogo & so lots of Call also do But did not resolve the issue. So please help me to refund my money.

br, ,
Rahul Yadav
Mob:- [protected]
email:- [protected]@gmail.com

I had ordered refurbished apple i phone 5 16 gb on 17 the april on prepaid basis via order no. To[protected]-1152093
From 19th april onwards, i was getting message that the item has been shipped but till now there is no trace of the item. I called twice on the helpline no. But they always say there was some dispute with the courier co. It has been resolved now and you will get the delivey in net two three days.

Order id - to[protected] i will cancel my order on 16.04.2019 still not refunded... How many days to get my refund amount... Please share the refund request status and refund request number...

This company is fraud company don't buy anything from this site...Again I purchase one product using wallet money...the order is cancelled without giving any proper information...my money is not refunded since 1 and half month over... customer care person also cut my call when my refund will credit to my bank...
Togofogo is best dubakur company...don't buy anything from this site it's scam...

I bought a laptop by prepayment on 6th of march but not yet delivered. When we call customer care number no proper response, when i tell my register number itself they are disconnecting the call. And i several mails to either refund or deliver the product no response from any one. They looted my money.
And need to inform everyone that not to purchase from this website.

Order id : to[protected]
Order placed on : 25 sep 2018 15:31:08:327
Payment type : prepaid (Rs. 35, 319)

Product : apple iphone 7 256 gb multicolor (Box opened)

I bought the iphone 7 256 gb, from togofogo.com on 26th september 2018. It was an "box opened" order.
According to togofogo.com "box opened" means, "box opened products are absolutely new and in perfect working condition. The seals on the original boxes carrying these devices are open and the boxes might have some minor wear and tear."

When it arrived, it arrived i saw the charger broken, it was also not the original one.
I did not bother as it was a minor issue and decided not to contact togofogo.com.
The phone looked okay from outside and i was happy.

After using it for 2 weeks, i saw the home button moving in a wrong manner.

After inspection realized that the home button was loose and was coming off.
I contacted togofogo on call to tell them about this issue asking for a solution, they asked me to get in touch with warranty bazaar.
After contacting warranty bazaar, they said they will email me and i had to reply with the details.

I recently replied to warranty bazaar's email with the details and the pictures, but the email bounced from their servers. Their email id was not working.

I thought it would be a normal issue and continued to use the phone for a few more time.

Recently, after the home button started malfunctioning really bad, i took it to an authorized apple service centre (Icentre) in bangalore, they checked the phone and told me that the phone was tampered from inside.
They later shared an image of the inside of the phone (Pfa), which shows that there is a part which is missing within the phone. I was shocked.

I later took the phone to another apple repair company called iservice, they also said that some part is missing inside the phone and they would not repair it.

My issue is, if i ordered a "box opened" product, which according to togofogo's website says, it's brand new and unused, how can it be tampered/opened/repaired/dissected before?
I contacted the togofogo customer support, there mr. Rahul after listening to my issue says that he cannot help me this issue and i have to contact warranty bazaar.
Warranty bazaar says, they can't do anything as its togofogo's issue.
I called togofogo again, and mr. Rahul again says that he can't help me this.
I told him to help me here, he says he can't as it comapny policy.

I read the order details carefully, togofogo website says "box opened" products are absolutely new and in perfect working condition. The seals on the original boxes carrying these devices are open and the boxes might have some minor wear and tear.

But i am amazed at how they sold me a phone which was opened by some unauthorised person before.

This is not acceptable.

The phone is completely dead and is of my no use.

I have complete records on email & images about what apple diagnosed about the phone.

Please help me here.

I request a complete refund of the amount (Rs. 35, 319) i paid to togofogo.com, and want strict action against them as they did not help me.

Thank you.
Deb.

I ordered a certified refurbished iphone mobile through togofogo without finger print sensor but i received a totally defective product with lot of physical and software problems like front camera not working, gone blank again and again forcing to restart, very poor battery backup as it was not at all usable product. But i received that on 27-dec-2018 and returned on 30th dec. As they accept my request after verification of video proofs through emails. But there is no communication from either from togofogo or from their seller also no acknowledgement from the courier e.com express. After repeated requests now they say the product will be replaced. I ask for refund or choice selecting better product which they not accepting. They saystheir company policy will not allow such things. It highly deplorable trading practice nothing less than cheating.