[Resolved] Togofogo.com / Upr eCommerce — certified refurbished iphone | |||||
I ordered a certified refurbished iphone mobile through togofogo without finger print sensor but i received a totally defective product with lot of physical and software problems like front camera not working, gone blank again and again forcing to restart, very poor battery backup as it was not at all usable product. But i received that on 27-dec-2018 and returned on 30th dec. As they accept my request after verification of video proofs through emails. But there is no communication from either from togofogo or from their seller also no acknowledgement from the courier e.com express. After repeated requests now they say the product will be replaced. I ask for refund or choice selecting better product which they not accepting. They saystheir company policy will not allow such things. It highly deplorable trading practice nothing less than cheating. +1 videos Was this information helpful? | |||||
Feb 11, 2019 Complaint marked as Resolved Togofogo.com / UPR eCommerce customer support has been notified about the posted complaint. Jan 05, 2019 Updated by SURIA NARAYANAN I ordered in the name of Arvind Barathi, Registered mobile no. [protected] is with togofogo shopping site Verified Support Jan 07, 2019 Togofogo.com / UPR eCommerce Customer Care's response Dear Customer, Greeting From Togofogo! As per your request this is to informed you that we have dispatched the replacement shipment through Ecom express courier with the tracking number[protected]. You can track your shipment after login to https://ecomexpress.in We request you to kindly accept the shipment to provide you the best experience. we will not able to change your complaint for refund because as per company return policy we registered the first complaint of our valuable customer for replacement only. Please write to us at [protected]@togofogo.com for any further clarification or assistance. We value your support and look forward to the continued opportunity of serving you. Regards, Team Togofogo India’s Best Marketplace for Re-commerce products F1/5 Okhla Industrial Area Phase 1, New Delhi – 110 020 www.togofogo.com | repairs.togofogo.com | sellncash.togofogo.com | b2b.togofogo.com Buy Phones | Repair Phones | Sell Phones | Bulk Buy | |||||
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DDA Shed No. B-103, Okhla, Industrial Area, Phase-1, New Delhi, Delhi, India - 110020
I waited for 24 long days, you looted my money and my order is still not delivered. I should inform you that your customer service was superb. Most of the time i speak to a guy call Mr Ashish, a good for nothing Guy. He only one answer for any request is...No...No...No...
I have all the phone recordings with you customer service, i make this complete story in to line of video, and will post soon.
Togofogo wont grow further, they go down day by day because of your service.
After all i spoke to Guy in phone number : [protected], and he is in search of logistic team. But not yet found. If possible anyone from togofogo try and help him to trace your logistic who went to darks for such long days.