[Resolved]  Togofogo.com / Upr eCommerce — They took money and not giving the right product or no refund

Address:	500061
Website:	togofogo.com

Hi i ordered a phone htc desire 826 dual white and they have sent me a phone which doesn't get charge and the phone is dead and the back panel is broken and so i asked them to send a genuine product or refund its been more then 15 days now and they haven't send another phone or no response from them whenever i call them they say its shipped and you will receive in 2 or 3 days but haven't got it yet and yesterday they call me stating as that product is under warranty so they will repair the phone and send so i said i want the replacement as promised not the same phone to be repaired and sent or return the cash then they havent said anything and they disconnected the call i need help on this as its really annoying they took money and dint even provide right product and no response

Order num : to[protected]
Awb no:[protected]
Order placed on :20th may 2017
Order sent back on 25th may 2017
Awb number:[protected]
Order they received : 10 jun, 2017