| Address: | Head Office: Nachan road, Benachity, Durgapur-713213, West Bengal, Kolkata, West Bengal |
| Website: | www.toolsvilla.com |
Had booked a product "heavy duty laxmi wet grinder 0.25hp, 2 litres per hr" by making full payment for rs. 8650/- on 11-apr-2019 via their payment link using payumoney link.
They had confirmed the payment their sales team had confirmed the receipt of payment through their official email id. [protected]@toolsvilla.com.
On 25th apr, 2019, after multiple follow up, they had confirmed of initiating the delivery of product order by me.
Their portal/web page, had updated on 27th apr, 2019 which showed assured delivery date as 29-apr-2019.
After, numerous mails and call, they only gave fake promises and dates of delivery.
Till day, product did not reach us.
Had got frustrated with the customer support team, who keep lying over call about the delivery status.
Due to delay in delivery had wrote to them to cancel the product.
Email for cancellation dated 3-may-2019 was responded by them on 7th may, 2019 to confirm the cancellation process initiated.
But, no refund was given to me till day. Pfb timeline status as on 2nd may, 2019 on communication/follow up from my end.
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Date status - (Order #[protected]
04-apr-19 booked order
11-apr-19 full payment made
[protected] address changed
[protected] address updated by your team (As per your mail to us)
[protected] order ready for dispatch (As per your dashboard)
[protected] order dispatched and as per your mail it should have been reached us by 7th working days.
[protected] product reached your bangalore office from coimbator
[protected] assured delivery date mention on portal was 29-apr, 2019.
[protected] made complaint to gati as till day product was not delivered.
[protected] followed up with customer care executive of gati, still no update.
[protected] followed up again with customer care executive on gati. No update even today.
"
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