[Resolved]  Torque Automotive Pvt Ltd — Skoda service center fraud and skoda india manufacturing defect

Address:	Ahmedabad, Gujarat, 382210
Website:	www.torqueauto.in

Here is a case :
The vehicle is purchased skoda fabia with registration number gj12ak4139 registered on 30.11.2010 and bought on 26.11.2010.
The service record of this vehicle is impeccable which you can retrieve very conveniently.
On 10.12.2015 when 41495 km, the skoda servicing team at baroda torque automotive pvt ltd confirmed all is well with the vehicle.
After that, on 18.04.2016 night the engine started giving a noise which is like knocking. I took it to the service center at torque ahmedabad on 19.04.2016 when the odometer reading was 45581 km which is not even 5000 km after the last checkup at skoda.
They kept the vehicle for 1 week and later said they said there is some engine noise and they will need to send to skoda the details as they cannot solve at their end.
After 1 week, there was no follow up from their end and when i called they said that the car is giving noise due to some internal engine problem. The car may have been driven without oil as oil was low. However, he accepted that the oil display does not show that oil is less so he was contradicting his own statements. Also, with the oil check in less than 5000 km with no leakage, there is no chance of oil getting lesser.
Basically, they are trying to cover up for their inability to fix the manufacturing defect. When engine work is done just 6 months back at skoda service center, how can it again throw up problem in 6 months? It is quite logical there is something wrong with the vehicle. (After purchase, even before the 60000km, i completed the paid servicing due at 60000 was done on 16.04.2015. Attached is the details of the service history. This also had engine work done. Check attached work history)
Further, next day, he called and said that they have got a reply from skoda after their consultation and said engine needs to be replaced and the cost will be approximately 4 lakhs.Insane!
Also, he said that their engineer have opened the engine and so after fitment they are not sure if the car will restart as i had given to them in a working condition with no warning sign flashing on the dashboard screen! So, in all ways there is no positive approach to a solution from their end.
From the service history, you can see that the car has had a troubled history since purchase and it shows in the history card. Somehow, we took it ahead considering those as small problems but this is turning out to be a nightmare for skoda owners like me and very harassing.
I hope skoda doesn't seems to be teaming up with the dealers to loot the customers. I am now left with a useless car which was atleast in running condition when i gave to skoda showroom for checkup on the top of receiving a manufacturing defect car.
How can a car with such a history of maintenance breakdown all of a sudden if it is not a manufacturing defect. They seem to have done the engine work in april and could not detect the problem is very weird. Further, no pickup drop facility, no replacement car when keeping the car for over a week is not expected from skoda.
I urgently want the company to take this ahead and provide me a non manufacturing defect car or a full refund of the car. A skoda which is run just 45000 km with so many problems! Not a skoda quality and definately a manufacturing defect issue.
Thanks,
Chetan
Proud (Used to be - now not) skoda owner

Likeshow more reactionscommentshare