Torque Automotive Complaints & Reviews

Hi Team,

I have installed a Torque centre locking in my car 20 month back .since 3 month it is not working.
I have chased the repair person multiple time but no response.

Please do the needful.

Regards,
Nikhil kumar
[protected]

Refund my booking amount

I have paid rs. 250/- two times but our software not download...
You are therefore requested to return the paid amount which was paid on 19.01.2022 through sbi card ending no 6282.
Inform about return.
I will download our software again after paying amount

Dear sir,
I am facing a problem in my power window. While driving car there is a little voice coming from left door of power window. I had faced this issue earlier also and the problem was rectified. So kindly make arrangements to rectify it.
Regards
Ashutosh
433 Jai Maa Apartment, plot no 16, sector 5, Dwarka, New delhi 110075
Mobile no [protected]/ [protected]

Respected sir,
I am serving officer of army and i had bought an octavia style pus 2 tdi in sept 2017 from torque ahmedabad through mr sandip maheria as sales executive of the dealer. Veh registration is jh 07 g 4246 on major laxmisha suvarna.
During the purchase mr sandip maheria offered a maintenance pacakage of skoda for periodic maintenance and i paid the said amount for the same to torque skoda and took delivery of veh, upon enquiry of record for maintenance package indl told that the record will be updated in software app which will be done on priority, however the same was neither uploaded nor informed to me so i called once again after some time and requested him to update the same but the same was not done.
On 26 may 2017 i took the car for periodic maintenance and when i reached jai auto they informed that there is no maintenance package being shown against the car and i had to pay all the charges. Upon calling mr sandip he said that the same will be updated immediately however till 5 pm there was no sign o[censored]pdation and neither indl called me. When called upon by me he told me to pay the bill and informed that the same will be settled by skoda head office since they have faltered in updating records and also informed that he will provide me a mail address to send the bill to the company. Since last two days i have been requesting him to send the email and there is no reply by the indl, which shows false intentions.
Also during delivery of the vehicle indl promised to provide free accessories worth rs9999 as part of the deal and gave only mud flaps and foot mats which i feel that is an incomplete set of accessories as per the list of skoda accessories which i belive should have included sun shade, seat cover also. The details were also not provide and i had to enquire at jai auto to check the list.
During the delivery of the vehicle as the indl was positive and making all promises i rated him good for his assistance but now i feel that indl had made only false promises and misused trust of an army officer on the firm
This kind of lackadaisical attitude, unprofessionalism and cheating customers of thier hard urned money is not warrented for from a reputed automotive firm like skoda and i feel cheated by torque automotive and is left with no option but to approach legal procedure to avoid such kind of cheating to other customers and to get justice if the issue is not resolved amicabilly by the dealer.

Regards
Lt col laxmisha suvarna

Hi, This is Regarding the First Complaint about my Car Submitted at Your Workshop in Ahmedabad .
My Car Registration is GJ-01-RV-2992 .
The Total Km of the Car was 12705 when it was submitted on[protected] .
The Job Sheet No : 042897

The Complaint was as follows ... The Details of the charges also followed .

1) The Right Rear Window Glass was making some noise while opening and closing from very beginning of we purchased the car but somehow we could not manage to go to the service center for the small issue . It can not be a fault of our usage obviously as its an internal part . The part was replaced but the LABOR CHARGE was considered 385 Rs for that part replacement .

2) The Left Rear Tyre was making some serious noise when the car was on some bouncy road . That was the main complaint and my concern to submit the car at workshop ...
For this problem the Charge was 225 rs and was said to be complete car checking through the software !!! The Technically defined as GFF/Guided functions ... It was not acceptable how the tyre noise problem can be checked through the Software !!! And that should not be bared by the car owner at least ...

When I was not agree about the charges the executive called to the concerned person in workshop who was Mr . Parthshakti Prajapati but he was on leave today and I asked him about why these charges and the system ... He was trying to show me teach me Common Sense and simply said that he was on leave so I could collect the car tomorrow but today nothing could be done ... Shocking response by and service industry person .
Further I met Mr Pratik Sharma who is Asst . General Manager and he was convinced to deduct the labor charges for Front Rear Window solution ... And said me to pay the full amount and further they will credit in the next bill ... My God I was not fighting for just 385 or 810 Rs ... It was about my Right to know whether the charges are by Skoda or Torque .
Finally as I was in a hurry I had to pay the full amount and go to the workshop for delivery ... In workshop another shocking scene ... The car was not even completely cleaned ... the leaves and plant sticks on the back side were not even cleaned ... The Concerned person said me to wait for more 10-15 minutes but I thought better to go to some Car Spa and Spend some money for Getting it Cleaned properly ... I have taken some pictures regarding the same ...

Bottom line ... Dear Skoda or Torque Team ... When a customer who has spent more than 13 Lac for your Product expects a good welcome and Happy Good bye ... Its just a matter of 815 Rs ... But Really Very Disappointing ... When a Customer comes to get the details of buying a new car he is offered some refreshments but when he comes for service problem and waiting for last 1 hour ... Not even asked for Tea or Coffee ...
Just Get a Visit at Concept Hyundai or Emerald Honda Service Center and just have a look how they deliver the car whether its free service or chargeable service ...
Can't say more .

Car No: MH 04 EQ 5085 Car Model: Skoda Fabia
Service given to Torque Automotive Private Limtied.
S. G High Way, Ahmedabad,

Invoice No: AHMD[protected], Invoice Date: 9 Feb 2017

Left hand side mirror glass has been replaced but it has permanent mark wrote on it " Object in the mirror are closer then they view"
it has no anti reflection. they charge me Rs. 1348.70 plus tax. It is SIMPLE GLASS

I have right side mirror what was installed original from Skoda has safety feature like anti reflation and there is no permanent mark

While driving at night I face heavy beam head light of back car on my left side mirror which annoying me while driving.

The 5J08575210Q MIRROR GLASS IS SAME SPECIFICATION WHAT THEY INSTALLED BECAUSE IT HAS NO SAFETY, ANTI REFLECTION. and permanent mark was wrote on it

Please provide me original Mirror Glass with anti reflection from Skoda.

Skoda is known for SAFETY.

Regards

Thanking You

Gautam S. Jani
Mobile no: +91 [protected]
Email: gautam.[protected]@gmail.com
gautam.[protected]@ymail.com

Here is a case :
The vehicle is purchased skoda fabia with registration number gj12ak4139 registered on 30.11.2010 and bought on 26.11.2010.
The service record of this vehicle is impeccable which you can retrieve very conveniently.
On 10.12.2015 when 41495 km, the skoda servicing team at baroda torque automotive pvt ltd confirmed all is well with the vehicle.
After that, on 18.04.2016 night the engine started giving a noise which is like knocking. I took it to the service center at torque ahmedabad on 19.04.2016 when the odometer reading was 45581 km which is not even 5000 km after the last checkup at skoda.
They kept the vehicle for 1 week and later said they said there is some engine noise and they will need to send to skoda the details as they cannot solve at their end.
After 1 week, there was no follow up from their end and when i called they said that the car is giving noise due to some internal engine problem. The car may have been driven without oil as oil was low. However, he accepted that the oil display does not show that oil is less so he was contradicting his own statements. Also, with the oil check in less than 5000 km with no leakage, there is no chance of oil getting lesser.
Basically, they are trying to cover up for their inability to fix the manufacturing defect. When engine work is done just 6 months back at skoda service center, how can it again throw up problem in 6 months? It is quite logical there is something wrong with the vehicle. (After purchase, even before the 60000km, i completed the paid servicing due at 60000 was done on 16.04.2015. Attached is the details of the service history. This also had engine work done. Check attached work history)
Further, next day, he called and said that they have got a reply from skoda after their consultation and said engine needs to be replaced and the cost will be approximately 4 lakhs.Insane!
Also, he said that their engineer have opened the engine and so after fitment they are not sure if the car will restart as i had given to them in a working condition with no warning sign flashing on the dashboard screen! So, in all ways there is no positive approach to a solution from their end.
From the service history, you can see that the car has had a troubled history since purchase and it shows in the history card. Somehow, we took it ahead considering those as small problems but this is turning out to be a nightmare for skoda owners like me and very harassing.
I hope skoda doesn't seems to be teaming up with the dealers to loot the customers. I am now left with a useless car which was atleast in running condition when i gave to skoda showroom for checkup on the top of receiving a manufacturing defect car.
How can a car with such a history of maintenance breakdown all of a sudden if it is not a manufacturing defect. They seem to have done the engine work in april and could not detect the problem is very weird. Further, no pickup drop facility, no replacement car when keeping the car for over a week is not expected from skoda.
I urgently want the company to take this ahead and provide me a non manufacturing defect car or a full refund of the car. A skoda which is run just 45000 km with so many problems! Not a skoda quality and definately a manufacturing defect issue.
Thanks,
Chetan
Proud (Used to be - now not) skoda owner

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I have purchase SCODA REPID on Dt 21th June 2012 from Tordue Automotive Sahram Road Showroom, Ahmedabad, Gujarat.
At first day My car Side Light is not working hence we complain and send the car at Ahmedabad Worshop. They replay me Side light is not working due to I fitted Sound systems, Reverse camera. So I collect my car from workshop and checked by local Car Accessories which is fitted Reverse camera but he tols me there is no any problems from his side. Then after I send car to you Work shop and now after second day CAR is ready and it’s charges is approx 1200/-..

1. At the time of Delivery I go at my Home but on cross road I paid Fine for Haven’t Yellow Strip On Head Light.
2. One side SIDE LIGHT is not working from first day.
3. Dickey is not open with Remote.
4. Purchase date is 21th June 2012 but still today Company haven’t get RTO registration hence I am not able to drive my car at outside the city area.
5. I purchase car with full cheque payment still today I haven’t get full detail Bill.

I own a Skoda Fabia 2009, the car was due for second free servicing in Dec 2010. The dealer, Torque Automobiles, refused to carry out free servicing on the pretext that the vehicle is not registered in Gujarat. I am from the Armed Forces and hence in a transferable job and moreover the Company clarified that the dealer should give us free servicing regardless of place of purchase or regd.

regards
Arun Kumar