Torrent Power Complaints & Reviews

My service no is 987374. I have reported my complain regarding street light pole No 3A 0083 in front of my house is not working on Dt 26/7/2016. The Complain No is[protected]. In spite of many reminders by e mails and your complains no[protected] on every week, the complain is not solved till date.
On the phone, your representative give rude answers.

Dear sir,

This is to inform you that I am a resident of agra .On 30th Aug 2016 approximately 15 torrent power employees with security guards also came to our residence to check our meter before checking the bills of last month . This is a harassment to the customer . I always pay the bill on time n with full honesty . Everybody in the block has also witness the same. They insulted me without having any proof . I am very upset want your reply on the same how could anyone humilate the customer in this manner. Further I would like to inform you that they treated us a thief and fraud without having any . I want your reply as soon as possible

Consumer no. 207379

Yours faithfully
[protected]
[protected]

Shri. Nrujal Bupendra Patel residing at B/105, Ajitnath Flat, Behind Sudama Resort, Pritam Nagar, Paldi, Ellisbridge, Ahmedabad & having following flats 102, 103, 401, 402, 403, 406 in same society have allotted for PG business. All flats are having minimum following connected load - 1) 3 NOS. 2T AC 2) Water Heater, 3) Refrigerator 4) Television & Other connected lighting load that means around 7.5 KW connected per flat.

All these flats are need to individual meters & proper usage but in actual practice it is not. ( Please find photocopy of deceleration for the same).

So please do needful to survey by technical team & appropriate action should be taken.

Sirji we have all ready. Send coplain yesturday .But not proper reply on ur side .My primises is commercial not residence so pls request ur torrent power pls solution fast
costomer no.75035
my complain no.[protected] abount 4.00pm dt.7.8.15
m.No.[protected] vinod

Today i went to torrent power office for payment of bill. Where i ask the senior officer to use toilet but they said "that this for only staff not for consumer" and they are not permitted to use. Kindly take action against torrent power ltd. because this problen not only for me this problem for all.

Dear Sir,

It is requested to you that, please adjust my excess bill months of may 2016 .

Total consumption unit 194 months of may-2016 and bill @2500(approx)

We have already compliant register at your office but bill not adjustment, only meter was change on dated 02.07.2016 but bill not adjust,

So please adjust(correct) bill in same months ASAP, Otherwise we can't pay bill same months .

I am waiting your valuable response, Details mention here

SERVICE NO. 210024
NAME OF CONSUMER = RADHA SHARMA
Thanks & Regards,


Vishnu Sharma

#91-[protected], [protected]

I have downloaded a film (captain america civil war) in 22nd july, but about 704mb it has downloaded, that is, 98%of film has been downloaded and when i try to extract the that winrar file of this film it asks for password and when i opened a word file which shows the title as passwords it redirected to a website where it asks to complete offers for passwords. even i have done the offers which is to download a app from play store which i have downloaded more than 3 times but after that nothing happens. i request you to take care of this issue and get me a password please. thank you.

There is no electricity from monday evening some faults in meter, its been 36 hours from now, electricity is not there. i have complained yesterday morning and my complain id[protected] and service number[protected] tried to talk with customer care person 12 times, all the time they have given false commitment and still electricity doesn't restored. me nand my family facing problem due this problem, please fix this problem as soon as possible.

There is no electricity from yesterday evening and this is major problem now in rasulabad, shah-e-alam. its been 21 hours from now, electricity is not there. i have complained today morning and my complain id ([protected]). tried to talk with customer care person 3 times, all the time they have given false commitment and still electricity doesn't restored.

In every one month your company lights are gone for 2 or 4 hours in Ahmedabad Shahalam rasulabad so my request is that please do something regarding this issue because we have children's of age 1 year in our house also in the area also I do accepting your earliest convenience as soon as you can today also lights is gone

Warm Regards
Abu Pathan

Torrent service no.[protected]

I have paid my electricity bill online sunday morning, amount was deducted from my account on sunday morning but still in torrent it shows bill not paid. So please help me with this.

Govt quarter no. 37/437 (it colony) service no. 262352 new vadaj near vijaya nagar society. pl. refer your electricity bill for the month of jul. i am allotted the above qtr in the month of february 2016 & regularly paying my electricity bill. sending old units for the month of may 15 (392 units), jul (327) sep 15 (85 units) is not understood. kindly rectify your record & send a fresh electricity bill. i have only fan, even i donot have tv in my house. presently i m working in income tax department panarapole my mobile no. [protected]

Dear Sir,
I stay in Agra and we have the Electricity Connection No. 238072. There was some issue with the electricity meter so they have recently changed it and now the reading what new meter is giving is too high which seems to be impossible. Meter never showed the readings this high from past 7-8 years since torrent power has come but this time just in 10 days it reached 330+ which is greater than what we have in a month. Please get the meter changed.
Regards,
Alok

I have submitted complaint 2 3 times in 3-4 month.i have 5kw connction but i want 3phase connection which is still pending.. i mr. rathore regarding this issu he hv forwarded 2 times my request workers came 2 time at my home as said i ll come tomorrow they never came back..
My connction num is 244522
Kindly solve this issu otherwise i have take serious action .

Harshad patel patel
Today at 12:22

To

Connect. [protected]@torrentpower.com

Vigilance report no: 85212 dt.3-6-2016
Surat dt.7th june 2016 at 12.20 pm.
Vigilance department
Torrent house-surat.
Service no:[protected]
Sir,
As per your above report i am called during meter testing on 3-6-8th june-2016 at your testing lab. I will come on 8th june during 3 to 5 p. M.
When come during testing, please keep your written reply for following discrepancies ready.
1/- i was present in the house and without calling me and without my permission your representative enter in to my bungalow premises and opened the meter cupboard and shut off the power. Why? I was working on my laptop and as soon as power is shut down i came down and warned your rep. For shutting off the power without my knowledge.
2/- when i was present, why phase testing was not shown and not done in my presence.
3/- when i have already signed the report, how you have mentioned that i refused to sign on the report?
This is very serious and important issue fro me.
Sorry for the inconvenience caused if any.
Your faithfully,

H. G. Patel

Due to summer high temp., Our electricity main cable heated and lights gone off in four houses. Emergency officer came and temporary cable installed for two three days but still permanent cable not installed after 15 days passed.my father has taking medical treatment and he has not bare high temp., 24 hrs AC required for him.
We have chasing this problem since 15 days
I requested to install permanent cable or give permanent solution.
One medical patient

My service no. is 393383, its been more than 2 months as I have three phase heavy line . you have given load from my connection to others and I was promised that it connection over my bunglow would be temporary . It seems your engineers are lazy and not wanting to solve any complain. I am highly dignified person and now I cannot stand this kind of service from torrent at all. I want immediate action on my problem.
I am not at all able to even swtich on a light or fan, as i swtich on any electric item the MSB falls down. The wiremen told me that as i have 3 phase heavy commercial line, you've linked only on single phase. on this single phase my entire bunglow is standing.

Request you to do the need as early as possible.

Service no.: 2166521.We are facing frequent power cut issue in only our house of the whole society. Every alternate for two hours we are suffering from power cut. And now for three days every evening at dinner time power cut down and returns after two hours of complaint. I wrote to Torrent power but they said there is some issue. But why only our house is facing this. Every nearby house has power except ours in whole area.

Hi..
I m harshal from ahmedabad. My torrent power service number is 3289989. I was complaining about power flucuation from last 5 days and every time your technician check and said i will send a team for this work at evening but last 5 days power problem is same. My some instruments are not working and some are fails for this reason.
Please check and do fast as soon as possible...

Harshal gajera([protected])
Vastrapur ahmedabad.

Hi,

Am ajay from pipe line kamathgar bhagyanagar bhiwandi torrent power service is very worst bills every month high but service is toooo much late last three days continuously power cut our area am fedup calling customer care the network is cunjested this root of busy minimum 1 hr continues trying but use summer time totally heated small babe's child and most important point is chori

Please tack care of this types issues afternoon I can understand but dark night it's not correct please focus which types issues repeated then once again check every evening and please pick your customer care phone for proper reasons revert