Torrent Power Complaints & Reviews

Dear Sir,

I am having a Torrent Power electric connection, my service number is 4021749. Along with Electricity Bill - December 2012 i received a letter indicating that within 30 days you have to give application to increase your present Contract Demand ( 1.00 KW/KVA/HP) of LMC 1C to more otherwise it would be done by Torrent Power and you will receive increased bill next time.
After using Consumption Calculator (available on their website) it is .92 KW/KVA/HP.
Why i am forced to increase present Contract Demand ?

Respected All,

I am located in Hatkeshwar area of Ahmedabad city wherein since last month we are facing Electricity Power Cut problem regularly. I have personally registered telephonic complaint 7 times in the last calendar month, but still the problem is not resolved. Whenever I call Torrent Power helpline (155333,[protected] they give just one resolution that there is problem in cable wire and will be resolved in 8 hours, but the same problem is repeated every alternate days.

Need your kind support to resolving the concern, as I have 1 year old child, my neighbour has 6 months baby and its very difficult to handle small kids in hot and humid condition.

Below are the required contact and service details.

Name: Shailesh Nathusingh Kantharia
Residential Address: B-8 Artinagar, BH. Hatkeshwar Bus. Stand,
Khohra, Maninagar East,
Ahmedabad: 380008

Mobile No: +[protected]
Res No:[protected]
E-Mail ID: shailesh.[protected]@in.aegisglobal.com

Torrent Power Service No: 707740
Zone:Amraiwadi
Owner : Mr. Nathusingh K (Retired MCF Western Railway SBI)

Thanks and Regards,
Shailesh Kantharia

Dear Sir/Ma’am,

Sub: - Complaint against Torrent Power Ltd Agra regarding new connection,

Sir/Ma’am,
I have applied to get electricity connection in my house on 26-Jun-2012 and get application receipt No. is 12/NEW/114384 after some days ago the surveyor MR. Sanjay visit to my home where I want connection and see the line are or location then he said to me that you are required to pay extra cable charge because the poll distance from your home around 130 to 150 met. And cable charges would be Rs. 44/- Met. Those time my financial condition not well so I have applied to cancel the connection.
And after some days gone I realized that I need it. Then I again applied to same on 08-Aug-2012 application No. is 12/NEW/118070, and after some days surveyor Mr. Parvez visit for same, I have given undertaking to Mr Parvez that I agree to pay extra cable charges to complete distance between poll and my house. And he committed to me that OK you are getting connection within 3 to 4 days. After gone 5 days I called to customer care to know what delay is, and then the customer representative said that you required electrification in your area like Transformer/ electric poll purchase or established on your charges.
I belong with poor family then how can we do this,
And I really word less to explain my frustration about his service,
Please raise my complaint and send complaint no.
Any information please contact
Alok Garg
[protected]

Dear Sir,


The complaint against torrent power ltd agra,
I have applied for new connection No 12/new/118070 and survey has been done as on 13/08/12, and he committed me as you will get connection within four days, and second thing that he also update survey report to torrent power as there is bulilder involved in that area so you required to do electrification in that area and estimated expenses as around 2 lac rs. Then how can we do that,

Please rectify the problem on priority,

Regards
Alok
[protected]

Company :- Torrent Power Ltd.
Consumer Service No:-112774

On above service Number we have two meters - One is Residential and other one is Commercial.
Torrent power fixed new meter before 3-4 months ago. At that time they didn't indicate meter information on meter box.
So, Wire man attach residential wire in to commercial meter and commercial wire into residential meter.In short wires are interchanged because they didn't write information on meter. Now, when bill came they charged amount per unit as commercial charges. So, please sort out this thing. We are unable to pay that much amount.Please help us.

my service no is 88849 last bill i paid rs 1586,and my current bill is 2235 there is not any extra use of power by my side so sir i just want to know why this bill is high??

Sir
I Am Your Customer E-93 kamla Nagar , Agra . I Have A Problem of Agra Servicor Mrs Manish . He Is repair Meter Boar UnderGround Pipe Line of My House But His Break My Pipe Line And now A day he not Solve my problems , When Ever I Do call To her he Ignore My Complain And cut My Phone. Plz Do Some Acction of This To Mrs Manish his phone No.[protected]. My Name Is Sanjeev Mittal My Phone no Is [protected] Plz Inform Me What can I Do for My problem.

please change my faulty cable from my home to connection pole.

sir
I have not received my electricity bill of august 2011.My service number is 169404.without sending our bill they just disconnect it one fine day.I will be obliged if you dont repeat this time

Dear Sir,

I have applied for increase in load from 0.78 KW to 6 KW in the month of July 2011 and also paid Rs. 2740/- for charges and security deposity. However today on 23rd August 2011 i come to know that my application is rejected on account of following grounds -

1) Company have not received Society NOC from our side
2) Company cannot hold the application for more than 16 days.

However instead of refunding full Rs. 2740 company has refunded only Rs. 2445/- (5% deducted as service charge).

Now my complaint is i was never informed the time lag of 16 days, then if i failed to provide socity NOC my application would be cancelled. secondly, application was cancelled on 23rd august, 2011 and it is not within 16 days. If company itself is following policy of 16 days time lag then they have no right to deduct this unauthorized charges. Even if they are deducting they should have given me opportunity to act upon it. Without communication they just cant deduct 5%.

Mr. CEO & VP,

your kind attn plz.

in agra many of your Er & Officer in charge are indulge in corruption. they have came from gujrat to exploit north indians and are harrasing citizens o[censored]P. Torrent is behaving like a bad business man. on behalf of Agra i can quote few names too...but mostly money is being demanded while providing meter connections for commercial purpose. mainly in your so called zone 1 (agra fort division). you need to take strict action against all those else a loby against torrent is getting ready during election and will be tough for the unit to sustain.people sitting at your head office are not taking steps to curb the issue. even few officers who were in past listining to our such grievances has been sent or posted some where else or being left the organisation. need to see this serious issue.

citizen of agra

Torrent Power Agra are mentally harrasing the customer by not providing the basic utility Electricity.They do not respond to consuumer complaints for 3 long days even after repeated complaints.Also they mentally harras the customer by forcing their wishes on the customer.They are not ready to listen to the customers and are extremely rude and disrespectful.

Dear Sir
My connation no is 219294 I am facing problem that out of three faces two faces are not coming I have complained on[protected] complain no[protected]
[protected] complain no[protected]
[protected] complain no 21114982
My complain is not bean resolved tell now I request you to kindly resolve my complain and rewet me an explanation please do not force me to take a legal action against it
Regards
mudit shanker
22/44 old Vijay nagar
Agra
[protected]

Inspite of repeated complaints to Torrent power about voltage flactuation in home, nothing has been done till now. They are taking highest charge for electricity but full of curruption. I think they are illegaly providing power to people who give off the record money that's why they are not solving my problem. My customer number is 462893.

sir,
yuor transformer is burnning and oil is lekage,cable is fire so pl action this complation as soon as possible. i m compiaiain bfor 4days your complain no.[protected] but no action your company employ.so pl action this comlain.
regards
vivek agrawal
opp. pradeep dharamshala
adrash nagar,Balkeshwar,
agra(u.p) [protected]

To 31/05/2011
Dayal Bagh
The Divisional Manager,
Torrent Power Co.,
Agra.

Sub: Complaint about rampant power-cut “Making Agra a living Hell.”

Sir,
With due respect, I, Dr. Manoj Kumar Pati, thinks being a responsible citizen, it is my utmost duty to bring to your notice about the ongoing drastic power-cut problem through out Agra.
This is to inform you that I stay in Dayal Bagh area of Agra and we the people here in this area are facing enormous difficulty at both workplace and at home due to frequent power interruption in prolonged succession. The most baffling part of it, is that power is being cut without giving prior notice and without any understandable reason for quite some days from now.
As you are also aware of the fact that, the temperature is on a peak now and conditions here are turning such worst that the entire night people have to stay awake owing to power disruption amidst this hectic temperature.
For the last two weeks or so the situation is much aggravated like never before making this heritage city worse than a rural area without electricity facility.
Therefore, This is on behalf of the denizens of Dayal Bagh,I request you to please look into the matter seriously and on a priority basis and be instrumental in resolving the issue at an early date for which we will be grateful to you.
Hoping for a positive action on your part.
Regards,

Manoj Kumar Pati.

sir.
my complaint about the power supplier company in agra. there is a torrent power which is not giving proper power supply in the area. i just give u a case example of dated 21.05.2011 mid night when there was a very danger thunder in which power went to be breakdown and i just complaint but there is no positive response of there customer representative. my light was not coming from last saturday and i again complaint but they only give me a complaint number and after 7 to 8 hour no solution of the problem.

Torrent Power

A lot of difficulty is being faced due to interrupted power supply that to only one phase with heavy fluctuation.
A complaint was made #[protected] on 16th may 2011 at 13:40 hrs but in vain as no staff personnel has turned up for rectification of defect till 2:00 am on 17th may 2011 and so far, even after reminding time and again over teleway .
It is surprise to see such a lackadaisical attitude of torrent power ltd, agra towards the consumers.
Will u please look in to the matter and do the needful soon for an uninterrupted power supply?

Thanks
Pk Sharma
Consumer # 130145.
14/8 HIG flats, ADA colony ,
Sanjay place, Hariparwat, Agra(UP).
Tel # 6452285

To,
Indian Consumer Complain Forum
Electricity Uttar Pradesh

With due respect I am Ruby rajput D/o Mr. Amar Sing have residensing nagla padi agra. Last month The team of torrent power come to my home that time I am singal member of my family. With misbehaving the team member of torrent power disconect my electricity connection.

Complainer
Ms. Ruby Verma

Respected Supporter,

I will like to draw the attention of Government in Gujarat that due to the Thermal Power Station in Sabarmati of Torrent Group we the people residing besides this station is facing serious breathing problems because of smoke which emerges out of the chimneys of this Powerplant.

I and all the people residing beside this Powerplant would be very much thankful to the person who can bring us some good and fast solution to this dangerous smoke coming out of this chimney and help us to to live in pollution free atmosphere.

With Regards,
Viraj Shah
M. - [protected]
Email - Id. :- [protected]@ups.com