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Updated: Jul 17, 2025
Complaints 638
Resolved
58
Unresolved
580
So far, so good. Torrent Power is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Torrent Power will keep up the work and continue to help more customers with their concerns even better 🤝
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M
Mohanpawar
from Kalwa, Maharashtra
Apr 29, 2022
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Address: Vastu Anand parsik nagar kalwa

I have 1 bhk flat my usage of electricity is very less still I m getting huge bill that I can’t afford
Torrent Power customer support has been notified about the posted complaint.
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Dear Customer,

Thank you for sharing your concern on consumercomplains.in.

We at Torrent Power believe you are facing some issue related to our service. In order to serve you better please provide your service number and contact details.

You can also reach out to us at our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

Assuring you of our best attention and services always.

Thank you for connecting with us!

Best Regards,
Customer Service Team
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    S
    Shivaay s
    from Bhiwandi, Maharashtra
    Apr 29, 2022
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    Address: Bhiwandi

    Mujhe turant mera meter connection juda hua chahiye...
    Torrent Power customer support has been notified about the posted complaint.
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    Dear Customer,

    Thank you for sharing your concern on consumercomplains.in.

    We at Torrent Power believe you are facing some issue related to our service. In order to serve you better please provide your service number and contact details.

    You can also reach out to us at our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

    Assuring you of our best attention and services always.

    Thank you for connecting with us!

    Best Regards,
    Customer Service Team
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      J
      [email protected]
      from Thane, Maharashtra
      Apr 27, 2022
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      Bil amount of torrent power

      Address: Bhiwandi, Kranti Nagar khadipar Bhiwandi

      [protected] may bil number of. torrent power bhiwandi...
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      S
      Sonakshi kadam
      from Agra, Uttar Pradesh
      Apr 22, 2022
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      Address: Agra

      मैंने मेरी पत्नी सोनाक्षी कदम के नाम से मकान सं. 2, खसरा सं. 207 से 2011, गायत्री विहार, सिकन्दरा, आगरा, उत्तर प्रदेश के लिए दिनांक 23.03.22 को नये कनैक्शन के लिए आवेदन किया था, जिसका सर्विस नं.[protected] है| तत्पश्चात 30.03.22 को सर्वे होने के बाद टीम द्वारा 1-2 दिन में कोटेशन देने की बात कही गई| लेकिन टीम द्वारा गलत रिपोर्ट देने के कारण कस्टमर केयर द्वारा 01.04.22 को सूचना दी गई कि आपके मकान में मीटर लगा हुआ है| जिसके संदर्भ में 11.04.22 को साईट का विडियो और नक्शा टोरंट कार्यालय में आवश्यक कार्यवाही हेतु दिया गया| लेकिन अभी तक नया कनैक्शन नहीं दिया गया है और न ही दुबारा सर्वे कराया गया है| कृपया मामले को सज्ञान में ले और उचित कार्यवाही करें|
      Torrent Power customer support has been notified about the posted complaint.
      Verified Support
      May 27, 2022
      Torrent Power Customer Care's response       Dear Customer,

      Thank you for sharing your concern on consumercomplains.in.

      We wish to inform you that we have forwarded your concern to respective department for necessary actions,

      You can also reach out to us at our 24 X 7 Customer Care Number[protected] for any kind of assistance.

      Assuring you of our best attention and services always.

      Thank you for connecting with us!

      Best Regards,
      Customer Service Team
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        A
        Anju Prajapati
        Apr 20, 2022
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        Address: R. No 06chawl no 07 bhaskar patil wadi bh marathi school nr. D.g. complex sabe gaon diva east

        I am use only one fan and normal use refrigerator and one month bill 1120 plss check and register complain
        Torrent Power customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        Thank you for sharing your concern on consumercomplains.in.

        We at Torrent Power believe you are facing some issue related to our service. In order to serve you better please provide your service number and contact details.

        You can also reach out to us at our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

        Assuring you of our best attention and services always.

        Thank you for connecting with us!

        Best Regards,
        Customer Service Team
        Reply
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          B
          bhalchandra oak
          Apr 7, 2022
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          No power complaint registered at 1745 now it is 2230 still no action from torrent power. adjoining house has Power
          Torrent Power customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          Thank you for sharing your concern on consumercomplains.in.

          We at Torrent Power believe you are facing some issue related to our service. In order to serve you better please provide your service number and contact details.

          You can also reach out to us at our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

          Assuring you of our best attention and services always.

          Thank you for connecting with us!

          Best Regards,
          Customer Service Team
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            R
            rohan tarkar
            Apr 1, 2022
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            Address: Kasheli

            Always there is some or other issues and power is disrupted really fed up of this power cuts if you are charging we expect service
            Torrent Power customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            Thank you for sharing your concern on consumercomplains.in.

            We at Torrent Power believe you are facing some issue related to our service. In order to serve you better please provide your service number and contact details.

            You can also reach out to us at our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

            Assuring you of our best attention and services always.

            Thank you for connecting with us!

            Best Regards,
            Customer Service Team
            Reply
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              M
              M7maulik
              from Ahmedabad, Gujarat
              Mar 29, 2022
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              I had torrent power connection in old house which I Sold 1 year ago. I also stop ECS 1 year ago, i also got confirmatory mail from torrent for ECS stop. after 1 year, 1360 rs deduction did from my bank account in name of torrent power. this is fraud from torrent power. I want my money back as soon as possible. otherwise I complain to consumer forum.
              my old id number- 3049524 mob- [protected] Name- ARVINDBHAI CHATURDAS PATEL
              Torrent Power customer support has been notified about the posted complaint.
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                A
                Aviral Garg
                Mar 21, 2022
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                Consumer no 3142529
                Torrent power Ahmedabad

                My house is partly under construction from one side only. its not reconstructed from scratch ( no purn nirman). Wires are already disconnected from electric meter.
                Still Torrent power employee disconnect / stopped electricity at house without informing us on call or without intimating through message. By saying that construction is from scratch ( purn nirman).

                This is just harassment to customer who is paying timely bill from last 15 years.

                My construction work is already halted.

                Kindly start the electricity services ASAP.

                Br,
                Aviral Garg
                S/O Amit Garg
                [protected]
                Torrent Power customer support has been notified about the posted complaint.
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                  F
                  frk8981
                  from AGRA, Uttar Pradesh
                  Mar 8, 2022
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                  सेवा में दिनांक:
                  सहायक अभियंता
                  टोरेंट पावर लिमिटेड
                  आगरा

                  विषय: बिजली का पोल हटवाने हेतु शिकायत पत्र

                  महोदय,
                  मेरा नाम अब्दुल फारुख है, मैं नरीपुरा आगरा का निवासी हु और हाल ही में मैंने खसरा न. 112 मिनजुमला राज नगर ब्लॉक B मौजा बसई मुस्तकिल आगरा में प्लाट ख़रीदा है और उस प्लाट के पास से हाईटेंशन तारे और विधुत विभाग का बिजली का खम्बा लगा हुआ है जिसकी वजह से प्लाट पर मकान निर्माण का कोई कार्य नहीं हो पा रहा है। अतः महोदय जी से नम्र निवेदन है की आप हमारे प्लाट के पास से जल्द से जल्द अपने विभाग के कर्मचारी द्वारा पोल को हटाकर दूसरी जगह लगवाने की कृपा करें ताकि हमारे मकान का निर्माण हो सके।

                  आपसे अनुरोध है हमारी समस्या का जल्द से जल्द निवारण करें।

                  हम आपकी इस मदद के लिए हमेशा आपके आभारी रहेंगे।

                  धन्यवाद

                  नाम:- ABDUL FARUKH
                  पता:- PART OF PLOT NO-124 ON KHASRA NO-112 MINJUMLA AT
                  RAJ NAGAR BLOCK-B MAUZA BASAI MUSTKIL AGRA
                  मोबाइल न०:- [protected]
                  Torrent Power customer support has been notified about the posted complaint.
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                    K
                    Kanchansvt
                    from Agra, Uttar Pradesh
                    Mar 1, 2022
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                    This is to inform you that bill is going up per month
                    Rs 198 in December 2021
                    Rs 380 in January 2022
                    Rs 473 in February 2022
                    Bill is going up per month but we are not using any appliance which increases bill from 198 to 473 and we can't even afford it.
                    I request you to check it out and dsort the issue as soon as possible.
                    Torrent Power customer support has been notified about the posted complaint.
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                      M
                      Meghna Dalal
                      Feb 15, 2022
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                      Address: 30 deepkunj society

                      I'd number is 90268 and contact number is [protected]..it's not working some phase working and some part not
                      Torrent Power customer support has been notified about the posted complaint.
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                        B
                        Bollywood Musics
                        Feb 6, 2022
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                        The due date for my power bill was 7 February 2022 but my power line was disconnected on 5 February 2022 I made the payment but even after 24 hours my power line has not been reconnected.
                        Torrent Power customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        Thank you for sharing your concern on consumercomplains.in.

                        We at Torrent Power believe you are facing some issue related to our service. In order to serve you better please provide your service number and contact details.

                        You can also reach out to us at our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance.

                        Assuring you of our best attention and services always.

                        Thank you for connecting with us!

                        Best Regards,
                        Customer Service Team
                        Torrent Power
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                          R
                          Ratender singh
                          Feb 1, 2022
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                          Address: Ratender Singh S/O Jagdish Singh Sainik Vihar Deori Road Agra

                          Load shown in the bill do not match with meter reading. The load shown in the bill has been projected more and wrong.
                          Torrent Power customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 17, 2022
                          Torrent Power Customer Care's response                           Dear Mr. Singh,

                          Thank you for sharing your concern on consumercomplains.in.

                          With reference to your query and subsequent discussion you had with our customer service executive regarding Load details, we trust that matter has been resolved up to your satisfaction.

                          Assuring you of our best attention and services always.

                          Hopefully you are satisfied with the given resolution. Please mark your complain as “resolved” on cosumercomplaints.in.

                          Thank you for connecting with us!

                          Best Regards,
                          Customer Service Team
                          Torrent Power
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                            A
                            Atif Fakih
                            Jan 28, 2022
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                            Address: 700, Aziz Villa, Gauripada, Bhiwandi

                            Myself Dr Atif FAKIH wanted to bring to your notice about the destroyed fence around the transformer, location khajurpura, gauripada, near sultaniya Hotel, Obaid Abdul Aziz Fakih Saheb Road, bhiwandi.
                            Torrent Power customer support has been notified about the posted complaint.
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                              N
                              NamrataKashyap
                              from Thane, Maharashtra
                              Jan 23, 2022
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                              Meter reading fast than consumption

                              Address: 15/603 vastu anand parsik nagar kalwa thane 400605

                              Our MSEB meter was replaced by Torrent Meter in October 2021. Our regular bill until September 2021 used to be in the range of rupees 1700 to rupees 2500. Post torrent meter installation Our bill started coming in range of rupees 4500 to rupees 5500 which is almost double than the usual regular bill. You may check MSEB power usage graph for reference. We complaint to torrent however they share any random reason and do not resolve our issue....
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                              S
                              sr2020
                              from Surat, Gujarat
                              Jan 22, 2022
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                              Address: smeshver socity ,oposite baroda pristage ,sy no95 plotno 12 near maheshveri varachha rd surat

                              We want to ### our elecricity meter due to renovation.
                              costmer id[protected]
                              Torrent Power customer support has been notified about the posted complaint.
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                                S
                                Sachin Dhamanskar
                                from Nagpur, Maharashtra
                                Jan 19, 2022
                                Resolved
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                                Resolved

                                Torrent Power Disconnecting electricity

                                Address: tejasvi app rm no 002 near fish market kalher

                                Torrent Power — Disconnecting electricity

                                today Disconnecting electricity because of not paid bill but noe paid the bill

                                but still not come any person

                                service no-[protected]
                                Name - sachin naresh dhamanaskar...
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                                P
                                Pranoy747
                                Jan 10, 2022
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                                Address: bhiwandi

                                There is no electricity in my house and my parents are diseased, which is resulting in issues,
                                torrent power executive told issue will be solved by 24/48 hrs, despite telling about parents,
                                bill has been paid,
                                Kindly look into this matter on priority and help
                                Torrent Power customer support has been notified about the posted complaint.
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                                  K
                                  Khanahmed327
                                  from Mumbai, Maharashtra
                                  Jan 2, 2022
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                                  Address: Mumbra shil

                                  Torent power is proving very bad service they are sending huge light Bill's to consumers.and they also have send me high light bill.and without my knowledge they stolen my meeter.and new meeter charge is too much.
                                  I visited office they have no manner to talk.
                                  And no any support from customer care.
                                  Torrent Power customer support has been notified about the posted complaint.
                                  Jan 02, 2022
                                  Updated by Khanahmed327                                   June 91
                                  Jul 105
                                  Aug 74
                                  Sep 88
                                  Oct 167 Nov 230 and they stolen my meeter in October and see the light bill 230 unit and now is cold not too much use of fan or CFL. So why the electricity charge is so high .when we were using the charge was less and when used small chargegag high.

                                  Jan 02, 2022
                                  Updated by Khanahmed327                                   I went to torent office no manner to talk they told me first pay light bill then we talk.i paid after that they told me for testing and charged 220rs. After testing they said when they change meeter that time may be some mistake. But who is responsible for high bill.
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