Torrent Power Complaints & Reviews

Sir,
My name is Syed Wasi Haider Rizvi. I have purchased a house in Dayal Bagh on 9th June 2021 at
House on Part of Plot No.-152, Part of Khasra No.-355, at Jaganpur Mustkil, Agra jointly with my wife
Duae Zehra Rizvi. Since there were some 11 KVA lines over the house. I visited the torrent office, Sanjay
Place, Agra. I received a quotation from Torrent Power Ltd. of Rs. 1, 58, 408/- (Rs. One Lac Fifty Eight
Thousand Four Hundred Eight Only) to shift the line from my house. I have made the payment of Rs.
1, 58, 408/- on 27.05.2022 vide receipt No. 20868363, Invoice No. [protected] as demanded by Torrent
Power Ltd. vide cheque No. 479454 dated 26.05.2022. I visited many times Torrent office regarding wire
shifting status from my house, but all the time I was intimated that it will take time. Suddenly one day I
visited the house and saw that some wires have been shifted. My neighbour has informed me that some
persons from torrent have removed/shifted the wire from my house. I did not receive any call or
message from torrent Power Ltd that wire from my house is being shifted. But two wires have not been
shifted. I have to construct some portion of my house on first floor, but some wires are still there over
my house. Now I don't understand what to do, I have not received any satisfactory reply from Torrent
Office, Sanjay Place, Agra. I request you to please look into the matter and do the needful. I want all the
wires to shift from my house.
Thanking You,

Date: 11.09.2022
Place: Agra

Syed Wasi Haider Rizvi
[protected]

SERVICE NO.[protected]
RECEIPT NO 20868363

Connect.[protected]@torrentpower.com
connect.[protected]@torrentpower.com

Hi,

This is Abhishek Suri S/o Lt. Mr. Vinay Kumar Suri B 43 New Agra, Behind Chungi School. CONNECTION NO.[protected]

This is application is herewith to rectify my billings since Jan 2019 till Date. I visited the customer service desk as on Saturday 3rd September 2022 with token no. AC0056 to the representative girl sitting there stating after seeing my bill that the load allighned is 4.4 KW in the metered connection and has been automatically increased to somewhere 5.5 KW APPROX as per the requirement since 2019 and not decreased since then wherein the consumption is less than a limits of 2 KW. I asked if the load increased automatically without informing the customer then I paid the penalty charges but it should also be reduced automatically if not in consumption, she refused and said that is is system generated and untill unless we ask to do that they will not reduce to its original 4.4 KW.

Finally we ended up at nothing and there is no one to listen thereof and I am bounded to right this email to kindly AUDIT MY BILLS since Jan 2019 till Date and specially from JAN 2022 TILL DATE AS the bills are normally going high insurers every season without my garages increases in house as they are reducing day by day for eg. I was using 2 AC before and now I am using only 1 AC and that to rare often in summers.

Requisite to kindly adjust the billing amounts and credit the rest into my account.

Thanks and Regards,

ABHISHEK SURI
[protected]
CONNECTION NO.[protected].

Respected Sir/Mam

Actually my plot is in Agra UP from there the Overhead HT Line is going through my boundary from which the construction is not to be held so i have register the complaint in torrent power ltd. for shifting that line. But the estimate that was made by the company is very high or not upto the UPERC cost data book afterwards i have also communicate this with company's concerned department but they just ignoring me or not resolve my issue. Kindly if possible can you please sort out from this problem. I am attaching my quotation with this complaint. Kindly find it

Thanking You

Pankaj Agarwal
Mob No. [protected], [protected]

Dear sir my slef sayra banu iqbal shaikh
Resident of 68 sur no. 598/3 bag-એ mohmmadi duplex Nr ashiyana society cenal રોડ oop beduji complex vatva 382443
Our service no[protected] issue date 05/02/2021 and already deposited amount paid 4160 05/02/2021 Receipt no 13824409 and aplicotin no[protected] but till date torrent has not issue the meter
I have many times visited the torrent power office but no response is given by them
So I have requested you to please resolv the problem as earliest
Also I have approach consumer complaint
Thanking you
Sayra banu Iqbal shaikh

NOT AT ALL EXPECTED FROM TORRENT POWER, RAISED CALL BACK REQUEST, RAISED COMPLAINT, RAISED GRIEVANCES, RAISED CONCERN, SENT A MAIL AS WELL, BUT NO RESPONSE AT ALL. ITS BEEN 24 HOURS, NO CALL, NO REPLY, NOTHING.

This is regarding to the bill status which is showing overdue, though the bill has been paid for the amount 8820/- on 16.08.2022 and also the same figure has been deducted from our bank. Payment has been done through UPI with reference number[protected]

Request to assist on this !

Service No :[protected]

Attached is the bank statement, where it reflects the amount with reference number.

Hi Team,

Meter reading is running very fast, i was not there at home for 1 and half days, before 1 and half day[protected] in the morning meter reading was 744 but i came to home[protected] at night 10 PM, meter reading wen to 754 even all the units were switched of except refrigerator, I got shocked about this. before were MSEDCL there were we have not faced such kind of issue. please look into it on priority. we are using only 2 to 3 units (1 Fan, refrigerator & 2 led bubs if not required we switch off the units) this kindly of issue we were not faced.

BR
Dinesh

I was making a payment of 6778.88 RS to torrent power through Bill Desk payment gateway on (Aug 10, 2022) but the transaction failed. Amount has been debited from my kotak bank account but not credited to my torrent account.

Hi there, i have called and inform torrent executive that there is no power at my home.. and than rain start and they said let rain stop than we ll come .
but when we try to call them they put call on hold ..

my mom and dad aged and they hv health issue too...

humbly requesting to please fix this urgently.. and no raining here

We recieved our Electricity for the month of July 2022 but is way more than our usual monthly bill of 200 to 250 Rs.
It came as 680 Rs. and for the same month we have used only only 1 bulb and 1 fan for approximately 20 to 25 days for 12 hrs daily.
Kindly look into this matter as this seems to be a mistake.

I have pay the bill of June 19 July 2022 In online mode by pay u money site and it shows successful with the payment ID[protected] order amount 3640 merchant order ID[protected] but it not reflect in my account after this I have check whether the amount is paid or not but google pay shows not paid then i have paid by goole pay and it was successful but cash is debited twice please return my cash as soon as possible

Useless team and support, called around 10 times since 6 pm yesterday. Everyone has an air of their own. Service number[protected]

"No power" due to rain & cable fault is not new to the company BUT IT IS NEW TO THE CONSUMER. POWER MAY BE OWNED BY THE COMPANY BUT IT IS constitutional & essential right of a consumer. It should be honest duty of the company to comply with the complaints irrespective of load of "COMPLAINTS". OUTSOURCING THE COMPLAINTS WITHOUT FOLLOWUP BY THE STAFF & TO SEE IN HOW much TIME a complaint is resolved is "NO CONSUMER CARE". THE STAFF IS NO RESPONSIBLE ENOUGH TO KNOW HOW MANY PROBLEMS & DIFFICULTIES ARISE OVER & ABOVE UNPEACEFUL SLEEP JUST BECAUSE OF "NO POWER", THAT TOO WHEN POWER IS NOT RESTORED FROM HOURS TO DAYS. IT IS SHEER CONSERVATIVE CONSUMER SERVICE MANAGEMENT.

Service no.[protected]
User: shreepriya agarwal
E-27 kamla nagar, Agra
I have applied for the new connection and all the process is done and charges are been paid.
But my meter is yet not installed.
I need the connection on urgent basis.
Kindly look into this matter

Our Service No -[protected]

Torrent Power Ltd., Bhiwandi installed an MSP and other cables in our premises without our permission, and now they want to shifting charges when we request that they be removed from our premises.

Meter hang out of box. Torrent staff changed meter box fitting without permission dated 24th June, and now due to rain, water going into meter box. I did more than 7 complaints and spoke to customer care many times. I send mail dated 2nd July with photos. Nobody from support staff communicated to me with any resolution. Field staff not concern about customer query, neither customer care executives.

My Service # 3253058

Hello sir mere meter me jo phase aata hai wo bht din se hame takleef de rh hai har dusre din rt ko wo phase se power cut ho jati hai me torrent power customer care pr phase change krne ke liye complaint aur request krta hu but wo ye bolkr mana krdete hai ki torrent power me phase change krne ka koi prosess nhi hai aapse nivedan hai kripya torrent power se hmara meter ka connection dusre phase me krwa dijiye kyuki hmare naver ki aas pass ki light aati hai aur hmari light cut ho jati hai wo bhi rt ko jadatr

Chalate hain
If you call the company's call center, then there is no response, the company only takes money, the service is even better than the third class, the power banks of this good mobile run.

The company's work is very poor, the company takes the bill on time but the service is the worst and call them, their team is working, only this answer comes but nothing happens, the company's bill comes 1000rs but it gives current The rest of his team is just 500rs.please do it service ASAP .

Torrent power service no :[protected]
KISHAN BIHARI GARG, Flat no 705 BNR SPACE TOWER 2, MAHARISHIPURAM, Agra-
Since last two months meter is running very fast even if all the loads and Kit Kat are off . I had also applied for meter testing on 11.06.2022 invoice no : [protected]. and paid meter testing fees of Rs. 50. Torrent power employee came to promises and said there is earthing in your flat and current is leaking . so meter is running fast. He gave his report. After that I called three different electrcian in last one month. Everyone is saying that there no fault inside flat and no signs of any kind of leakage . Even I have checked many times. When I trip down all Kit Kats in MCB .even then calibration light of meter blinks so fast as someone is using AC . I am using only one fan for approximate 12 hrs and 1 refrigerator of small size is running for full day. My consumption should not be more than 5 units on that load. But presently approx 12 -15 units are getting consumed. Kindly resolve the issue at earliest

Hello,
this is shyam sunder gupta from " pragati mitra mandal chawl, bhaskar nagar, khareg, thane-400605".
My consumer no. Is[protected].
Dear sir/madam, i want to raise a complain regarding higher electricity bill for the month of june.
Normally, my elelctricity expenses ranges between rs[protected].
But the recent bill i.E. June 2022 has came of rs 2576.49 as you can see in the copy attached.
It's my kind request to have a look upon my issue and take action soonest possible.
Thank you,
shyam sunder gupta