Torrent Power — Changed my category to Commercial from residential as I am working from home | |||
I have a residential bungalow. We are 5 members in the family and all are working from home. Torrent Power inspected my property and told us that just because we have computer table they are converting category to commercial from residential. We have office on Ashram Road which we have closed due to Covid as it is in multi storeyed building. Now we received the latest bill marked as Commercial instead of residential. My service number is 153205. On one hand, government is saying work from home and on the other hand Torrent Power is arm twisting customers and changing residential connection to commercial connection for working from home. For consumption of 430 units, the bill is now 5200. In last bill fixed charges were 130 Rs and in this bill they have randomly changed 1400 Rs. Please revise the bill of August 2021 immediately and restore connection to residential without any further delay. Now they are telling us that if we remove the computer tables, they will convert back to residential. This is unacceptable to us because table is needed to work from home. Was this information helpful? | |||
Torrent Power customer support has been notified about the posted complaint. Verified Support Sep 17, 2021 Torrent Power Customer Care's response Dear customer, Thank you for sharing your concern on consumercomplains.in. We at Torrent Power believe you are facing some issues related to our service. In order to serve you better please provide your service no. and contact details. You can also reach out to us on our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance. Assuring you of our best attention and services always. Thank you for connecting with us! Best Regards, Customer Service Team Torrent Power Verified Support Sep 25, 2021 Torrent Power Customer Care's response Dear Customer, Thank you for sharing your concern on consumercomplains.in. We would like to inform you that we have already sent response through email on your registered email id [protected]@gmail.com dated 01-Sep-2021 regarding your concern for tariff category. Assuring you of our best attention and services always. Hopefully you are satisfied with the given resolution. Please mark your complain as “resolved” on cosumercomplaints.in. Thank you for connecting with us! Best Regards, Customer Service Team Torrent Power | |||
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Torrent House, Off Ashram Road, Ahmedabad, Gujarat, India - 380009
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