Toshiba India — complaint against service centre techno plaza, sodepur, west bengal

Address:

Kolkata, West Bengal, 700036

Since our tv (Model 32l2400ze, sl. No. E51x25h00657ki in the name of my father sri gopal ch. Nandi) was out of order (Sound was coming, but picture was not visible) i contacted your authorized service centre, technoplaza, sodepur, west bengal ([protected], [protected]). They informed that service charge of rs. 690/- is to be paid. After checking, representative sri sudip, [protected] informed back-light had to be changed, for which price to be paid separately rs. 5, 000/-. The total amount paid was ts. 5, 690/-. Since it is your authorized service centre, i had no other option but to agree. He did the job on 03.12.2017. However, he did not give any receipt or bill in this regard. He has given only a service work order. On being asked he informed that the service centre does not issue bills because of gst. He did not return the back-light which he replaced and informed that the cost of back-light is more and since he has given discount, he did not return the item. After replacement it has been seen that it is a very small spare part and it is unbelievable that price of the same is more than rs. 5000/-. However, he informed that he does not know the actual price of the said spare parts.in view of the above, please inform,
I) whether you encourage your service centres not to issue bills?
Ii) whether amount he has taken is correct for the said service.
Please inform at the earliest.

Santanu nandi
[protected], [protected]@gmail.com